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Swits Digital
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Deskside Support Engineer

Deskside Support Engineer

Swits Digital

3 - 6 years

5 - 8 Lacs

chennai

Posted:-1 days ago| Platform:

Apply

Skills Required

computer science operational support active directory incident management antivirus troubleshooting n+ technical support system administration android

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Deskside Support Engineer

Experience Required:

3 6 Years

Location:

Chennai

Job Purpose / Summary:

The

Deskside Support Engineer

is responsible for providing on-site technical support, troubleshooting hardware and software issues, and ensuring smooth end-user computing (EUC) operations. The role involves first-level OS and hardware troubleshooting, software support, patch management, coordination with infrastructure teams, and VIP user assistance.

Key Responsibilities:

End-User Support

Perform first-level
Operating System and Hardware troubleshooting
for Windows desktops and laptops.
Handle
software break-fix
support for standard and specialized business applications.
Install, uninstall, or reconfigure
supported software as required to resolve incidents.
Build or rebuild
workstation images
and reinstall software as part of system recovery.
Provide
remote and telephone support
to end-users as necessary.
Deliver
VIP / Executive support
with priority handling and timely resolution.

System Administration Maintenance

Ensure
Windows patch management
, antivirus, and encryption compliance.
Perform
desktop/laptop patch updates
using automated tools or manual methods when required.
Maintain and manage
supported EUC software
for smooth service delivery.
Support in
application installations, configurations, and troubleshooting
by coordinating with central/local application teams.
Handle
mobile and iOS device configuration
for email and security settings.
Manage
printer configurations
, user access to MPS/MFD devices, and coordinate with third-party vendors for any device issues (VC/Printers/Scanners).

Coordination Incident Management

Log, track, and resolve incidents/service requests within defined SLAs.
Escalate issues to relevant resolver groups when remote resolution is not feasible.
Provide
Hands Feet support
for coordination with infrastructure teams (SSO NSD).
Coordinate with OEMs for hardware repair or replacement.
Ensure
end-to-end incident closure and user communication
.
Capture
user feedback (CSAT)
for resolved tickets.

Operational Support

Participate in
desktop/laptop/printer refresh activities
as part of BAU operations, following directions from the Kyndryl SPOC.
Support
office relocations, new rollouts, and hardware deployments
.
Assist during
month-end activities
(last 3 days of the month and first day of the next month) with extended support hours.
Maintain
system security and data confidentiality
in line with company and client policies.
Support ongoing system updates, patching, and antivirus updates to maintain compliance and security.

Key Skills Competencies:

Strong knowledge of
Windows OS troubleshooting
, software installation, and configuration.
Hands-on experience with
EUC tools, Active Directory, and remote desktop tools
.
Experience in
patch management
,
AV updates
, and
encryption tools
.
Knowledge of
mobile device configuration
(Android/iOS).
Familiarity with
VC systems, printers, and scanners
.
Excellent communication, coordination, and customer service skills.
Ability to handle
high-priority VIP users
and work under tight timelines.

Behavioral Competencies:

Strong ownership and accountability.
Customer-focused and proactive attitude.
Excellent problem-solving and analytical skills.
Team player with good collaboration and coordination abilities.
Adherence to confidentiality and compliance standards.

Education Experience:

Bachelor s degree / Diploma in Computer Science, IT, or a related field.
3 6 years
of experience in Deskside or IT Support.
Industry certifications like
MCSA / MCITP / ITIL / CompTIA A+ / N+
preferred.

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