Deputy Manager-Training

As a Deputy Manager-Training at Wipro Limited, you will be responsible for leading a team of Trainers and training leads, reporting to the Talent Skilling function Lead for the respective tower. Your primary responsibilities will include: - Managing and Governing KA and KT related activities in the account to ensure processes knowledge is documented and transferred to the operations team - Structuring on-boarding, Training requirements, Pre Process, Customer Visits, etc. - Ensuring new employees follow the defined learning path for their respective roles - Reporting and resolving pre-process and process training issues identified by Process SMEs and new employees - Governing and mitigating issues identified during the progress of new hires during OJT and GO-live - Strategizing refresher and remedial training for existing employees - Ensuring compliance with all regulatory requirements - Maintaining Policy and Training data and information - Supporting administrative tasks like policy sync, creation, maintenance, trainer roster, scheduling of connect sessions, and forums - Reviewing policy and training content as per client requirement and training readiness - Providing feedback and coaching to policy specialists and trainers Qualifications required for this role include: - Graduation Mandatory, Post-graduation not mandatory - Overall working experience of 120 months+ - Minimum 1 year of experience in leading a large training team in the Trust & Safety domain - Excellent stakeholder management and customer management skills - Strong organizational skills, ability to multitask, and prioritize work - Proven ability to work independently in a fast-paced environment - Excellent communication skills - Broad understanding of training and development - Proficiency in Google Spreadsheets/MS Excel, Google Slides & Powerpoint Good to have skills: - Understanding of risk management & compliance activities - Certification in Trust & Safety Domain - Six Sigma or Lean Trained & Certified - Understanding of Content Moderation Operations - Understanding of Gen AI Location: Hyderabad (WFO) Experience: 5-8 Years Come join Wipro, a leading technology services and consulting company that empowers you to design your own reinvention and realize your ambitions. Applications from people with disabilities are explicitly welcome.,