Deputy Manager - Sales

Key Responsibilities:

Customer Acquisition

• Introduce and acquire new Savings Account (SA) customers from identified segments and catchment areas
• Generate references and leads through fieldwork, local marketing, and customer interactions

Quality Sourcing

• Ensure sourcing of quality SA accounts in terms of product mix, segment, and constitution
• Maintain sourcing as per the bank's policy and regulatory norms

Customer Onboarding & Activation

• Ensure seamless onboarding and M+1 activation by advising on right products and documentation
• Ensure accounts are opened within TAT and customers are familiarized with the bank's services, processes, and branch RM

Digital Channel Enablement

• Promote and register customers on direct banking channels (Net banking, Mobile banking, etc.) and ensure activation

Catchment Scoping & Feedback

• Support the Customer Service Leader (CSL) in catchment mapping and scoping exercises
• Provide regular market intelligence and customer feedback including competition benchmarking

Target Achievement

• Meet or exceed defined monthly customer acquisition targets by identifying and addressing transaction banking needs

Compliance & Process Adherence

• Follow defined selling norms, KYC norms, and ensure full compliance with internal and external guidelines
• Maintain high standards of documentation and customer communication
• YC Norms of the bank