Deputy Manager – Sales and Marketing

Job Scope: Customer Satisfaction & Business Growth Commercial & Quote Management Payment Realization & Follow-up Cross-Functional Coordination Market Trends & Strategic Inputs Existing Customer Handling Key Responsibilities: Act as the primary point of contact for assigned-zone customers, addressing commercial and project-related needs. Monitor and report raw material price trends affecting customer quotes and profitability. Generate and revise commercial quotes for new and developing parts; track quote status at all stages. Collaborate with CFTs (R&D, QA, PPC, SCM) to align deliverables with customer expectations. Coordinate dispatches, samples, and deliveries—including those related to spot purchase orders. Maintain accurate records of all customer communication, quotes, schedules, and approvals. Track customer payments, follow up for realization, and support in managing overdue accounts. Handle customer complaints and ensure resolution in coordination with QA and production. Share inputs for project feasibility, costing, and customer satisfaction strategies. Support business development by ensuring high levels of customer satisfaction and trust. Travel to customer locations as required and maintain strong on-ground relationships. Show more Show less