Deputy Manager- Quality

Role Overview: You will lead consulting assignments and deliver business value to customers through quality initiatives. Additionally, you will support process excellence initiatives and drive improvement projects in a complex and fast-paced environment. Your responsibilities will also include driving benchmarking and best practices deployment across accounts, identifying process gaps, and improvement opportunities to enhance efficiency and effectiveness in business processes. Moreover, you will understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks. You will collaborate closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. Your role will involve driving projects to enhance and maintain the profitability of the process. Furthermore, you will lead and ensure governance for Quality/ Process Excellence initiatives for Large Engagements and promote a culture of process improvement using tools like Six Sigma, Lean, and Kaizen. It will be your responsibility to drive standardization practices and ensure strict compliance in internal and client defined processes while ensuring all process metrics are met. Qualification Required: - Educational Qualification: Graduate, BE/ B. Tech/ PG - Certifications: Lean, Six Sigma - Work Experience: 4+ years relevant & 6+ years overall experience Additional Company Details: Wipro Limited is a leading technology services and consulting company focused on building innovative solutions to address clients" most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro delivers on the promise of helping customers, colleagues, and communities thrive in an ever-changing world. The company is reinventing the world and seeks individuals inspired by reinvention to join a business powered by purpose and a place that empowers you to design your own reinvention. Wipro welcomes applications from people with disabilities.,