Posted:3 days ago|
Platform:
Work from Office
Full Time
Role & responsibilities Ensure implementation and compliance with NABH / JCI / ISO standards across all hospital departments. Conduct regular internal audits and prepare for external accreditation and certification audits. Monitor and analyze quality indicators and KPIs; initiate corrective and preventive actions (CAPA). Coordinate with clinical and non-clinical teams to implement quality improvement initiatives. Manage patient feedback systems, analyze complaints, and drive service excellence programs. Lead root cause analysis (RCA) and implement quality assurance measures for incident reporting. Facilitate staff training and awareness programs related to quality and patient safety protocols. Maintain and update quality manuals, SOPs, and documentation as per regulatory guidelines. Track compliance with statutory and regulatory healthcare requirements (Fire Safety, Biomedical Waste, etc.). Support hospital leadership in driving a culture of continuous improvement and patient safety. Preferred candidate profile MBA/MHA with minimum 7 years of relevant experience in Healthcare (Preferably BDS)
Rukmani Birla Hospital CK Birla
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