Work from Office
Full Time
• Ensure quality audits, CSAT targets, and feedback coverage are consistently met across accounts
• Lead quality improvement plans, calibration sessions, and publish dashboards to track performance • Drive Six Sigma/Lean initiatives and certify QA teams in relevant methodologies • Collaborate with stakeholders, support client visits, and communicate quality framework effectively • Generate periodic reports, manage escalations, and coach QA team using analytical tools (Excel, PowerPoint)
• ITIL Foundation knowledge
• Green/Yellow Belt certification • Dashboard publishing • Calibration & ATA methods
Wipro
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