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Deputy Customer Care Manager

Deputy Customer Care Manager

Mahindra

9 - 16 years

10 - 11 Lacs

Kochi

Posted:1 week ago| Platform:

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Skills Required

Relationship management Service management Training Spare parts Networking MIS Focus Mechanical Inventory management Overhauling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities & Key Deliverables Analyse the technical complaints of the vehicle in the field. Rectify defects in vehicles / overhaul aggregates. Maintain and handle internet based warranty. Ensure implementation of service processes at channel partners. Development of secondary channel. Feed back on companys as well as competitors products. Training of service managers. Work out special service support for strategic customers with channel partners. Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target. Secondary network for spare parts sales. Guide channel partners for manpower/facilities/equipment optimisation. Ensure profitability of workshops of channel partners. MIS on service. Spare parts inventory management. Manging service gaurantee at the dealership. Monthly visit to ASC and monitor his performance along with ASC coordinator. Service camps on monthly basisc. Monthly visits to customer and update M Response data Preferred Industries Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical General Experience 5 years and above System Generated Core Skills Customer Sensitivity Service Orientation Service Management System Generated Secondary Skills Consumer Focus Dealer Relationship Management Service Planning

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Mahindra

www.mahindra.com

Automotive, Agribusiness, Aerospace, IT

Mumbai

150,000+ Employees

96 Jobs

Key People

Anish Shah

Managing Director & CEO
Rajesh Jejurikar

Executive Director - Automotive & Farm Equipment Sectors
Hemant Sikka

President - Automotive Sector

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