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Mahindra
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State Business Manager

State Business Manager

Mahindra

13 - 15 years

30 - 35 Lacs

Mumbai

Posted:1 month ago| Platform:

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Skills Required

RCA Sales planning Action plan Channel sales Customer handling Business management Customer experience Management Customer engagement Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Sales Drive overall volume market Share Ensure authentic and correct market information flow to all stakeholders Devise actions based on RCA Monitor dealer profitability Overseeing Manpower Productivity Adequacy Team Handling for respective states Provide timely insights to Marketing Sales Planning Service CX Drive service revenue for state Manage end to end customer centricity, and service satisfaction Ensuring customer handling for escalations Overseeing Customer engagement practices Process Ensure process adherence and corrective action plan implementation at state level Functional Skills: Ability to drive business (channel sales specifically) Ability to understand product technicalities Behavioral Skills: Handle ambiguous situations Unlearn from previous experiences Take complete ownership of delivery and teams Understand premium customer segment Form manage relationships with peers and channel partners Display high resilience Experience More than 13 years, with strong knowledge across Channel Sales, Customer Experience Auto product, Business Management, dealer team handling Industry Preferred Auto background (Must) (Auto EV Preferred, and is directly correlated with time to productivity/success) Qualifications BE / B tech + MBA

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State Business Manager