Deputy Area Manager - Debt Management Services - The Wheels - 2W/3W

Job Description

Location Name: Cuddapah Job Purpose To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels – 2W/3W across all payment buckets, aiming to reduce outstanding amounts. Duties And Responsibilities Managing Collection Targets  Ensure adherence to collection schedules.  Attain EMI and penalty collection objectives.  Reposition vehicles in cases of defaults.  Close cases by securing settlement amounts.  Explore diverse customer communication approaches for effective recovery. Vendor Management  Appoint collection agencies.  Strategize and allocate tasks to agencies.  Conduct on-site checks to validate procedural adherence.  Ensure prompt payment deposits by Field Officers (FOS).  Guarantee timely payments to vendors as per the schedule.  Conduct training sessions for agents working with vendors. Executing Recovery Procedures  Initiate customer calls for debt recovery.  Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.  Gather customer feedback to improve the collection process.  Conduct training sessions to enhance the team's collection skills. Stakeholder Management  Conduct regular stakeholder reviews.  Align stakeholders with the collection strategy.  Realign case priorities based on defined deliverables and objectives. Team Management  Participate in recruitment process to identify right talent for various roles in the team  Identify high potential talent and provide opportunity to groom them for future roles  Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.  Set clear targets, train & motivate the team, and foster a positive and collaborative work environment. Key Decisions / Dimensions Following Decisions Are Taken By The Role  Appointment of Vendors Major Challenges  Managing assertive customers in default  Dealing with deliberate defaulters  Sustaining a high team morale Required Qualifications And Experience Qualifications  Graduate in any stream Key skills required Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers Experience of managing a team is required Communication Skills & Stakeholder Management Good knowledge and connect with legal entities Leadership qualities Result Oriented Mindset Good team player Motivation skills Show more Show less