Demand Planner

As a pharmaceutical customer service representative, you will be responsible for interacting with cross-functional teams including Business Development, Customer Relationship Management, Supply Planning, and Material Planning Team. Your main role will involve dealing directly with the cross-functional team members via various communication channels to address inquiries, concerns, and requests related to pharmaceutical products and services. You will need to respond promptly to these communications, coordinate with internal departments, and ensure the smooth processing of information. Your responsibilities will also include obtaining and evaluating all relevant information necessary to address product and supply-related inquiries, facilitating order acceptance, and directing unresolved issues to the appropriate resources. It will be essential for you to maintain detailed records of inquiries, comments, complaints, and the actions taken to resolve them. To qualify for this position, you should hold a Post Graduate degree in Pharmaceuticals or an equivalent qualification, with preference given to candidates with an MBA. You are expected to have basic knowledge of pharmaceuticals, relevant computer applications, administrative procedures, and possess strong numeric, oral, and written communication skills. Ideally, you should have 1-2 years of work experience in the pharmaceutical or a related field. Key competencies for success in this role include interpersonal skills, effective communication (both verbal and written), active listening, problem analysis, attention to detail, data management, adaptability, taking initiatives, and maintaining stress tolerance in a fast-paced environment. Overall, your role as a pharmaceutical customer service representative will require you to effectively communicate with internal teams, handle inquiries and issues efficiently, and contribute to the smooth functioning of operations within the pharmaceutical sector.,