Delivery Specialist/ L&D/ HR

1 - 5 years

2 - 3 Lacs

Posted:5 days ago| Platform: Naukri logo

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Skills Required

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role: Process Specialist USI Learning Delivery (Service Provider)

This role is part of the USI Learning Delivery team. This is a client and stakeholder management position which requires excellent verbal and written communication skills to work effectively with a diversified group of internal clients at all levels.

What it involves

  • Serving the USI Talent Learning and Development (L&D) teams for the planning and delivery of learning programs which cater to the learning needs and requirements of different businesses – Audit, Advisory, Tax, Consulting, and Enabling Areas
  • Interacting and partnering with various internal teams for the delivery/execution of a learning session
  • Working with empaneled/authorized external vendors when required

Work you will do:

You will perform all or a combination of any of the following activities:

  • Manage clients from the USI Talent L&D Teams
  • Have periodic connects with the Talent L&D team for the planning and execution of the learning programs
  • Support the team lead in adhering to timelines
  • Manage execution of tasks within timelines and if necessary, inform in case of delays
  • Share required periodic reports related to program delivery

Process requirements:

  • Proficiency in process excellence in terms of SOP, checklists, and FAQ documents for primary activities and other tasks if required
  • Ownership and accountability of program delivery management and all program-related tasks and subprocesses
  • Multi-tasking, attention to detail, and adherence to timelines
  • Understanding and experience on various learning platforms like NextGen, SABA etc

Team:

  • Support team members and team lead(s) with all program-related tasks, ensure task completion as per timelines with accuracy
  • Ensure effective utilization of working hours with proper prioritization of work
  • Build a connect with team members and share knowledge, tips, and best practices
  • Perform quality checks on tasks and reports before they are submitted to the client
  • Continuous collaboration effort towards common business goals

Qualifications Required

  • 18 months of overall experience and a minimum 6 months of relevant work experience
  • Excellent verbal and written communication skills
  • Ability to analyze data, identify key findings, and create executive summaries
  • Proficiency with MS Office: MS Excel (Advanced level preferred) and PowerPoint
  • Attention to detail, ability to prioritize, multi-task and manage time
  • Ability to works effectively with a diverse group of internal clients at all levels of the organization

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