Delivery Specialist/ L&D/ HR

Role: Process Specialist USI Learning Delivery (Service Provider)

This role is part of the USI Learning Delivery team. This is a client and stakeholder management position which requires excellent verbal and written communication skills to work effectively with a diversified group of internal clients at all levels.

What it involves

• Serving the USI Talent Learning and Development (L&D) teams for the planning and delivery of learning programs which cater to the learning needs and requirements of different businesses – Audit, Advisory, Tax, Consulting, and Enabling Areas
• Interacting and partnering with various internal teams for the delivery/execution of a learning session
• Working with empaneled/authorized external vendors when required

Work you will do:

You will perform all or a combination of any of the following activities:

• Manage clients from the USI Talent L&D Teams
• Have periodic connects with the Talent L&D team for the planning and execution of the learning programs
• Support the team lead in adhering to timelines
• Manage execution of tasks within timelines and if necessary, inform in case of delays
• Share required periodic reports related to program delivery

Process requirements:

• Proficiency in process excellence in terms of SOP, checklists, and FAQ documents for primary activities and other tasks if required
• Ownership and accountability of program delivery management and all program-related tasks and subprocesses
• Multi-tasking, attention to detail, and adherence to timelines
• Understanding and experience on various learning platforms like NextGen, SABA etc

Team:

• Support team members and team lead(s) with all program-related tasks, ensure task completion as per timelines with accuracy
• Ensure effective utilization of working hours with proper prioritization of work
• Build a connect with team members and share knowledge, tips, and best practices
• Perform quality checks on tasks and reports before they are submitted to the client
• Continuous collaboration effort towards common business goals

Qualifications Required

• 18 months of overall experience and a minimum 6 months of relevant work experience
• Excellent verbal and written communication skills
• Ability to analyze data, identify key findings, and create executive summaries
• Proficiency with MS Office: MS Excel (Advanced level preferred) and PowerPoint
• Attention to detail, ability to prioritize, multi-task and manage time
• Ability to works effectively with a diverse group of internal clients at all levels of the organization