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Delivery Operations Team Lead

Delivery Operations Team Lead

Accenture

7 - 11 years

8 - 12 Lacs

mumbai

Posted:2 days ago| Platform:

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Skills Required

talent acquisition service delivery onboarding acquisition operational excellence service operations process improvement business development auditing mentoring staffing workforce planning operational activities delivery operations closure

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Talent Acquisition - Onboarding

Designation: Delivery Operations Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do?

Work collaboratively with all Internal & Third-party stakeholders to achieve Business goals.

Ensure adherence to policy and procedures of the organization.

Act as the senior escalation point for complex compensation structures, benefits disputes, and sensitive employee cases, ensuring resolution aligns with business priorities and legal frameworks.

Represent the Talent Acquisition-Onboarding function in cross-functional projects, organizational change efforts, and strategic workforce planning discussions

Develop and drive comprehensive generic training plans to meet the needs of direct reports and their ongoing requirements

Ensure high degree of compliance to the documented processes, client/organizational policies.

Participate in the definition of current process performance baseline metrics (as defined in Metrics Data Collection Plan) and track/report on all Operational Stats

Ensure OE documentation is updated and drive OE methodologies in day-to-day operations.

Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve operational excellence

Analyse root causes of Issues, escalations, errors and have a remedial action through process improvement. Plan & manage daily staffing, employee grievances if any for the geography and the specialist support teams

Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure.

Timely and transparent recognition and rewards for the team.

Recommend cost-effective, efficient procedural or production alternatives.

Required to work within clear budgetary guidelines.

Develop People through mentoring and resolve conflicts. Drive coaching culture.

Monitor and encourage the Team to create/follow up on development plans

Provide Input to monthly top level service analysis for client

What are we looking for?

Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives

Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.

Provide strategic oversight and leadership for the Talent Acquisition-Onboarding team, ensuring consistent, compliant, and high-quality service delivery across all employee tiers and geographies

Manage and improve people's performance and align them with organizational goals and objectives.

Provide business Development support to the Associate Manager and the client services team through active participation in client visits and other initiatives.

Participate actively in organization wide initiatives.

Make decisions about the day-to-day operation of the team, including monitoring of workload, systems, staffing, and scheduling including adjusting work hours as necessary to meet deadlines e.g. overtime or working during holidays/week ends.

Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client,

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

May create new solutions, leveraging and, where needed, adapting existing methods and procedures

The person would require understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor

May interact with peers and/or management levels at a client and/or within Accenture

Guidance would be provided when determining methods and procedures on new assignments

Decisions made by you will often impact the team in which they reside

Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts
Qualification Any Graduation

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Delivery Operations Team Lead