Delivery Operations Associate Manager

Skill required: Next Generation Customer Operations - Training and Performance Support
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The Training Lead will be responsible of delivering overseeing the full training cycle and track progress of training initiatives evaluate accuracy of updates reports and on boarding new Trainers. trainers will also be involved on trainer improvement activities to ensure skills development.
What are we looking for? • Delivering, overseeing the full training cycle and track progress of training initiatives evaluate accuracy of updates reports and on boarding new Junior Trainers. Senior trainers will also be involved on trainer improvement activities to ensure skills development • Coordinate teams’ projects and product specific projects with the client • Support training team members on daily tasks such as coaching mentoring answering training related questions • Oversee organization of new joiner training and work with all the trainers to make sure all training initiatives are run smoothly • Work closely with the team to make sure all trainers are provided with the support needed to complete their tasks successfully • Conduct updates to material when there are discrepancies to ensure consistency • Minimum of 2 years of experience as a trainer • Minimum of 1 year of experience in coaching or team management • This will be based in Hyderabad client office • Must be flexible to work in Night shift between 8 PM (IST) – 4.00 AM (IST) including weekends and holidays (It’s a 5-day working day week which may include weekends)
Roles and Responsibilities: • Excellent oral and written communication skills • Sound decision making and organizational skills • Ability to present complex information to a variety of audiences • Proven ability to master the full training cycle • Familiarity with traditional and modern training methods tools and techniques • Familiarity with issue tracking tools (e.g., Jira, ServiceNow) and labeling/annotation user interfaces. • Understanding of priority/severity frameworks and classification schemas. • Experience in QA testing, triage, bug reproduction, or labeling workflows. • Understanding of GenAI concepts (prompt engineering, LLM behavior, model evaluation) and popular GenAI tools (ChatGPT, Claude, Gemini, etc.).