Delivery Manager

• Own the Engagement plan to deliver to the expected outcomes & impact
• Expert of Agile ways of working including SAFe, Scrum, Kanban
• Manage and plan work for

  2 SCRUM Pods of 10-12 members each. One will be full stack application development PoD and other will be a Data team PoD (ETL transformation)

• Create and drive the engagement plan to deliver to the expected outcomes & impact
• Ability to understand the scope of the project in order to drive the engagement successfully.
• Own estimation using Story Points
• Manage and tarck inter and intra project dependencies
• Collaborate with Development teams to

  maintain detailed project plans, Jira boards, epics, stories, tasks, and roadmap milestones

• Provide visibility and predictability on the plan to key stakeholders through active tracking of the plan, and measuring key metrics (flow, quality, value)

• Proactively manage Risk/issues/ Dependencies for the engagement

• Drive backlog refinement

  and ensure cross-stakeholder alignment on scope and priorities in collaboration with the Product Manager
• Address Customer issues/ Escalations in cooperation with the Account Manager
• Own Stakeholder Management, Governance and Communication
• Identify key stakeholders, their objectives and expectations from the engagement
• Align engagement plans to deliver to the stakeholder objectives
• Gather feedback from the stakeholders and define action plan to incorporate the feedback
• Establish a communication plan for all key internal/external stakeholders
• Define reports and drive the forums for key stakeholders (daily, weekly, monthly, quarterly)
• Collaborate with internal stakeholders across Practices to align them on engagement plan, progress, priorities and actions
• Engage with third-parties/ consultants to improve the solution or resolve any issues/ dependencies
• Own Team setup and management:
• Setup the team for success by driving team onboarding, ramp up/knowledge transfer
• Actively manage the fulfilment needs for the engagement through staffing/ hiring/ contracting. Ensure the required systems are kept updated and provide heads-up/ communication to key stakeholders on the fulfilment status
• Resolve team conflicts using conflict resolution techniques and encourage team bonding to build trust and collaboration
• Mentor delivery leaders, team members to build a high performing team by encouraging learning, innovation, career growth amongst team members

Manage the Engagement Financials

• Manage engagement revenue and resource forecasts, and define course correction/ recovery actions.

  Ensure Margins are met.

• Manage engagement invoicing/ billing details

Support account growth

• Engage the clients on future roadmap for the Engagement
• Proactively provide insights on potential business opportunities to Material Client Partner for further exploration
• Prepare customer proposals and statements of work
• Actively participate in new Business Development
• Build an understanding of Material offerings to work more effectively along with a cross-practice team for delivering an engagement successfully