Delivery Manager- Google Dialog flow/ CCAI-12+ years- hybrid-Bangalore/Pune/Gurugram/Noida

Delivery Manager/Solution Architect- Google Dialog flow/ CCAI -Google Dialog Flow-12+ years- hybrid-Bangalore/Pune/Gurugram/Noida

Hybrid role

Experience- 12+ years

Required Qualifications:

• Bachelor's degree in computer science, Engineering, Information Technology, or a related field.
• 6+ years of progressive experience in software development, or technical consulting roles.
• 3-5+ years of hands-on experience designing and delivering Google CCAI solutions, with significant expertise in both

  CCAI Agent Assist

  and

  Dialogflow (ES/CX)

  .
• Deep understanding of Natural Language Understanding (NLU), Natural Language Generation (NLG), and conversational AI principles.
• Proven experience integrating Dialogflow solutions with various channels (e.g., Genesys, Twilio, Google Contact Center AI Partner Integrations).
• Strong proficiency in at least one programming language (e.g., Python, Node.js, Java) for custom integrations and fulfillment logic.
• Extensive experience with Google Cloud Platform (GCP) services, particularly those relevant to AI/ML and data pipelines.
• Demonstrated experience leading complex, cross-functional technical projects from concept to completion.
• Excellent communication, presentation, and interpersonal skills with the ability to articulate complex technical concepts to non-technical stakeholders.
• Strong analytical, problem-solving, and decision-making abilities.

Preferred Qualifications:

• Master's degree in a relevant field.
• Google Cloud Professional Cloud Architect or Machine Learning Engineer certification.
• Experience with other Google AI services (e.g., Text-to-Speech, Speech-to-Text, Vertex AI).
• Familiarity with other contact center technologies and CRM platforms (e.g., Salesforce Service Cloud, Zendesk).
• Experience with pre-sales activities, including solutioning, effort estimation, and presenting to clients.
• Understanding of IT security, data privacy (e.g., GDPR, CCPA), and compliance best practices in a contact center context.
• Experience working in an Agile/Scrum environment.