Job
Description
Opening with one of the leading global recruitment agency. Job Title: Delivery Manager Location: Ahmedabad ( Near Prahlad nagar , S G Highway) Experience: 5+ years Job Summary We are seeking an experienced and strategic Delivery Manager to lead our recruitment operations. The ideal candidate will likely have a strong background in recruitment management, team leadership, and client relations. This role involves overseeing the entire recruitment process, ensuring high-quality candidate delivery, maintaining excellent client relationships, and driving operational excellence. The Delivery Manager will be responsible for managing a team of recruiters, implementing best practices, and utilizing data-driven insights to optimize performance in a fast-paced, target-driven environment. Key Responsibilities: Team Management and Development: Lead the hiring, training, and development of recruiters and delivery staff to build a high-performing team. Set clear performance goals, provide regular feedback, and conduct performance appraisals to ensure alignment with company standards. Foster a culture of continuous improvement, collaboration, and high performance within the recruitment team. Drive employee engagement and retention through mentorship and performance coaching. Recruitment Process Oversight: Manage the full recruitment lifecycle, from job requisition to candidate onboarding, ensuring efficient and effective processes. Collaborate with clients to define hiring requirements and develop tailored recruitment strategies. Oversee candidate sourcing, screening, interviewing, and selection processes, ensuring a positive candidate experience. Ensure seamless onboarding of new hires to facilitate successful integration into client organizations. Quality Control and Assurance: Establish and maintain quality standards for candidate CVs and submissions to meet client expectations. Conduct regular audits of recruiter output to ensure compliance with recruitment processes and quality benchmarks. Implement best practices for candidate screening, shortlisting, and presentation to enhance delivery quality. Drive continuous improvement initiatives to optimize recruitment processes and outcomes. Client Relationship Management: Serve as the primary point of contact for key clients, understanding their hiring needs and ensuring the timely delivery of candidates. Maintain proactive communication with clients to provide updates, gather feedback, and enhance service delivery. Address and resolve client grievances promptly and professionally, implementing long-term solutions to prevent recurring issues. Build and maintain strong client relationships to ensure high levels of satisfaction and repeat business. Operational Efficiency and Improvement: Monitor key performance indicators (KPIs) such as time-to-fill, quality-of-hire, and cost-per-hire to track recruitment success. Identify process inefficiencies and implement strategic improvements to enhance operational efficiency and scalability. Utilize recruitment software, Applicant Tracking Systems (ATS), and project management tools to streamline workflows and track performance. Prepare and present detailed reports on team performance, delivery metrics, and client satisfaction to senior leadership. Act as a key liaison between recruitment, HR, operations, and leadership to align recruitment targets with business goals. Compliance and Risk Management: Ensure all recruitment activities comply with relevant employment laws, regulations, and company policies. Maintain confidentiality and security of candidate and client data throughout all operations. Stay informed about industry trends, best practices, and legal requirements to ensure compliance and competitiveness. Qualifications: Bachelors degree in Human Resources, Business Administration, or a related field. At least 5 years of experience in recruitment, with a minimum of 2 years in a managerial or leadership role. Proven track record in managing recruitment teams and delivering successful outcomes in a fast-paced environment. In-depth knowledge of recruitment software, Applicant Tracking Systems (ATS), and project management tools. Exceptional communication, leadership, and interpersonal skills to manage teams and client relationships. Strong analytical abilities to interpret recruitment metrics and make data-driven decisions. Preferred Qualifications: Professional certifications such as PMP, Six Sigma, or SHRM, demonstrating expertise in HR or project management. Experience in client-facing roles within the recruitment or staffing industry, with a focus on service delivery. Ability to manage multiple clients and projects simultaneously while maintaining high standards of performance. Expertise in conflict resolution, grievance handling, and performance coaching to drive team and client success.
