Delivery Manager - AI Solutions

Experience Required: 5+ years

Location: Remote

Employment Type: Full-time

Company: Troopr Labs Inc

Website: www.enjo.ai

About Troopr Labs & Enjo

At Troopr Labs, we’re building Enjo, the world’s best AI support agent, with a vision to become the de facto AI-first helpdesk for enterprises globally.Enjo is a generative AI platform that automates employee and customer support for large enterprises through trainable AI Agents.

We’re a lean, high-performing team of ~30 people serving global brands including Snap, DeliveryHero, Netflix, Snowflake, and Spotify. This is a rare opportunity to join a small but impactful team shaping the future of enterprise AI.

Role Description

We are looking for an AI Solution Delivery Manager to own the end-to-end delivery of AI solutions for US enterprise customers - from discovery to go-live and expansion. This is a hybrid Business Analyst + Delivery Manager role, working directly with senior customer stakeholders (Director/VP level) and collaborating with Troopr’s Product, AI Engineering, and CSM teams.

A Glimpse into Your Day-to-Day

• Lead discovery; write BRD/FRD/SRS, workflows, PDD, and author SOWs.
• Run agile delivery, oversee QA/UAT, cutover, change management.
• Drive communications: stakeholder updates, exec readouts, adoption/ROI
• Manage T&M estimates, invoicing, milestone acceptance, forecast/margin hygiene.
• Support growth: proposals, ROMs, change orders, and expansion roadmaps.
• Ensure security, data governance, compliance, and SLA adherence.

Who We’re Looking For

• 2+ years delivering AI/automation within a 5+ year delivery/BA track.
• Proven US customer management; confident with Director/VP stakeholders.
• Strong requirements writing and concise executive communication.
• Solid agile PM, risk management, and value realization skills.
• Comfortable translating requirements to user stories and API/integration work items.

Why Troopr Lab

• Work with trusted, top-brand large enterprises on high-impact AI programs.
• Build real agentic AI solutions used at scale; high ownership and visibility.
• Remote-first India team with meaningful ET/PT overlap and clear growth path
• High ownership & visibility: Operate in a small team where your contributions matter.
• Clear growth path: Expand your role and influence as Troopr scales rapidly.

If you’re passionate about AI and thrive at the intersection of delivery, customer success, and product innovation - let’s talk. Apply now.