Skill required:
Talent Acquisition - HR Delivery Strategy
Designation:
Delivery Lead Senior Manager
Qualifications:
Any Graduation
Years of Experience:
16 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Knowledge of Recruitment operations with Experience in RPO( Recruitment Process outsourcing ) delivery
- Have proven record of managing large team in RPO
- Knowledgeable on HRO - Work force Data Admin and Recruitment - Should have Experience in Hnadling non-It roles.
- Firm understanding of Challenges and complexitues of global RPO (Preferred) - Have good client management experience - Have managed / been actively part of transition of new process - Should display good understanding of Operational Excellence methodologies to improve performance and should have actively participated in process improvement programs and initiatives or sponsored them Utilize Reporting tools to determine root cause performance issues and work directly with Operations team to address issues and provide guidance to organization to stay on course or make course corrections
- Support OADM in management of all client relationship globally for the assigned project and is responsible for issue escalation and resolution combined with partnership creation.
- Handling any delivery related issues or escalation from the client end What are we looking for? Meet or exceed primary and secondary metric as defined contractually in the client agreement across Talent Aquistion Delivery and across multiple locations
- Manage day to day client interactions and communications representing Accenture in front of client Senior Leadership
- Manage overall operations budget and maintain cost to serve and ensure we are meeting the project financial targets and are operating at optimal level within budget
- Mentor and develop operations managers to take up greater responsibilities within the deal and across the organization
- Develop and deploy process improvement initiatives and process optimization projects within the deal
- Provide overall direction to the projects to ensure smooth operations and also ensuring client issues are handled with utmost urgency and care
- Participate in various strategy and tactical session and provide overall operational direction to support the strategy and vision of the organization
- Responsible for completing transition of new projects smoothly in conjunction with Mobilization and Transition team and ensuring stable/capable operations within 90 days of go live
- Lead Operational Excellence initiatives within the Service Delivery Organization Roles and Responsibilities:
- In this role you are required to identify and assess complex problems for area(s) of responsibility
- The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives
- Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility
- Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters
- Should have latitude in decision-making and determination of objectives and approaches to critical assignments
- Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility
- Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Please note that this role may require you to work in rotational shifts, Any Graduation
