Delivery Lead

Job description

• Monitor daily delivery operations to ensure timely and accurate order fulfillment.
• Handle escalations related to delays, missing items, or customer complaints.
• Ensure high standards of customer service by maintaining communication with clients and resolving issues quickly.
• Collect feedback to improve delivery quality and customer satisfaction.
• Act as the point of contact between Kitchens, customers, and delivery teams.
• Collaborate with kitchens, Delivery Executives to ensure smooth order flow.
• Monitor food handling and packaging to maintain freshness and safety.
• Ensure compliance with local delivery regulations, traffic rules, and health standards.
• Track delivery metrics (on-time delivery rate, customer complaints, delivery cost).
• Prepare daily/weekly reports for management on operations and team performance.
• Address last-minute order changes, vehicle breakdowns, or staffing shortages.
• Implement contingency plans for peak hours, holidays, or system outages.
• Oversee the use of delivery management software, GPS tracking, and mobile apps.
• Support drivers with technical or app-related issues.
• Admiring the professional dress code.
• Interact/collaborate with other departments.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person