Delivery Executive

Job Description

Runner Boy – Roles &- Responsibilities (Laundry Services) 1. Pickup &- Delivery Operations* * Collect laundry from customers' locations as per the assigned schedule. * Check the clothes before picking from the customer. * If damages are there inform the customers before processing. * Deliver cleaned and packed clothes back to the correct customer promptly. * Verify the items with the customer at pickup and delivery (as per checklist or app). 2. Route &- Time Management* * Follow optimized delivery routes to ensure efficiency and reduce delays. * Before delivering the clothes make ensure they call customer whether they are available or not. * Manage multiple pickups and deliveries daily while maintaining punctuality. * Inform the supervisor in case of traffic delays or emergencies. 3. Customer Interaction * Greet customers politely and maintain a professional appearance. * Handle customer queries or complaints courteously and escalate if needed. * Obtain customer signatures or confirmations through mobile apps or forms. 4. Handling &- Safety of Items * Ensure clothes are handled carefully to avoid damage, mix-up, or loss. * Use appropriate packaging during transport to maintain cleanliness and order. * Avoid exposing clothes to dust, rain, or other environmental damage. 5. Communication &- Reporting * Coordinate with the cluster manager or operations team for updates or reroutes. * Report completed deliveries and pickups via app or manual logs. * Notify of any issues such as incorrect addresses, missing items, or failed deliveries. 6. Basic Maintenance &- Cleanliness * Maintain cleanliness of the delivery vehicle (if provided). * Check the condition of bags or containers used for carrying clothes. * Ensure personal hygiene and uniform (if applicable) are maintained daily. 7. Documentation &- Compliance * Carry proper ID and follow safety protocols (e.g., helmet, mask, gloves, etc.). * Handle cash or digital payments if required, and submit accurate records.