337 Delinquency Management Jobs - Page 13

LTFinance is looking for AREA COLLECTION MANAGER to join our dynamic team and embark on a rewarding career journey Oversee collection activities in a designated area. Develop and implement collection strategies. Monitor and manage collection staff performance. Resolve escalated collection issues. Prepare and analyze collection reports.

LTFinance is looking for AREA COLLECTION MANAGER to join our dynamic team and embark on a rewarding career journey Oversee collection activities in a designated area. Develop and implement collection strategies. Monitor and manage collection staff performance. Resolve escalated collection issues. Prepare and analyze collection reports.

Role & responsibilities - Candidate will manage collection of Hard bucket - Micro LAP Will manage team of CLM Will manage collection of entire circle Handling 90+ Bucket through team of CFE & Seizing team (Repo Agent). Collect the MIS from CFE and report to RRM. Tracing and Repossession of assets. Meet the branch collection and Recovery targets. Improve PBT by Minimizing RF of Cases, maximizing RB of cases. Improve charges & Shortfall collection month on month basis. Handling Legal initiation from Branch level. Execution warrant and notices. Handling Repossession agency related queries. Handling bill process & payment related queries of vendors. Stable experience on Min 6+ Years in Home Loan/LAP/Micro LAP Collection CTC 10-12 LPA Age - 40 Gradation Should be managing team and entire 1 locations If you are interested can contact & share your updated CV or any reference on this no 8851570515

About PhonePe Group PhonePe is India s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Job Responsibilities: - Managing the portfolio by strategizing and driving collections for the assigned region. - Driving the compliance to collection processes in the assigned region - Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bucket wise delinquencies. - Drive Higher resolution rates across buckets. Reviewing collections KPI to deliver superior client experience. - Develop and execute collection strategies consistent with the nature of exposure and gravity of delays in payment. - Identify, develop and continuously improve collections process to ensure overall efficiency - Develop in an in-depth understanding collections SOP and drive implementation - Accountable for designing and implementing Compliance &; Controls for collections unit in line with regulatory guidelines. - Daily monitoring and regular reviews of delinquent portfolio to make location level strategy for smooth operations. Functional Competencies - Business AcumenAnalyse the effectiveness of the processes on a day-to-day basis and course correct. - AnalyticalDrive specific process efficiency metrics and be accountable to drive data-driven decision making. - Managing StakeholderManage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners. - Results OrientedDeliver on short-term goals and long-term milestones set by business. Attributes we are looking for - Must be MBA/Graduate and above and have at least 5 years; experience in collections. - Experience in New age NBFCs or Banks or Fintech is mandatory. - Decision making, work under pressure, Effective communication, PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog . Life at PhonePe PhonePe in the news

O2C Collection- Good understanding of Order to Cash cycle, Strong experience in customer collection, Intense focus on reporting, SLAs, VoC, governance, client engagement and service delivery, Strong people management skills - leading large teams or projects, working experience in GETPAID tool will be a plus, SAP knowledge strongly preferred. Functional knowledge First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies The person will be responsible for leading and driving the collection delivery Voice calling Customer Account Management (Follow up on payment of open balances) Dispute Management Order release Credit limit Customers account Reconciliation Customer Query Resolution Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller)Process improvement methodologyHas process improvement acumen. Account Management Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Customer Orientation Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required. Analytical Thinking and Problem Solving Identifies anomalies, errors, and aberrations in output dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills

Sales Manager Machinery Loans 1 week ago Ahmedabad | Bhiwadi | Faridabad | Gurugram | Mumbai | New Delhi | Rajkot | Surat 2-5 Years View Details PRIMARY RESPONSIBILITY: Responsible for setting up the distribution network for Machinery Finance. Dealership management: Conducting a survey of dealers in the market for a given set of products. Liaison with the network for sourcing new business. Achieve sales targets for given the basket of products through, Machine manufacturers, OEM, and open market sourcing. Recommend manufacturers & dealers as a part of continuous business development Manage portfolio of existing customers and provide prompt service. Explore opportunities of cross selling other products. Collections & Delinquency management DESIRED SKILLS & QUALIFICATION: Relevant experience in Machinery Sales. Candidates should be locally belonging to their respective location. Should have good communication and negotiation skills.

We are seeking a highly skilled candidate for Stressed Asset Manager (SAM) role with a commerce background and a strong understanding of finance and lending to oversee and manage distressed assets, ensuring optimal recovery and resolution strategies. The ideal candidate will have deep expertise in financial restructuring, risk assessment, and asset management. Key Responsibilities: Collections & Recovery: Achieve collections targets and minimize credit losses for the portfolio. Drive higher resolution rates through effective recovery strategies. Conduct daily monitoring and regular reviews of delinquent portfolios. Work with non-performing defaulting borrowers to create optimum recovery solutions. Portfolio Review & Monitoring: Monitor customer accounts, flagging likely cases of default or delayed payment. Provide regular inputs to Management and stakeholders (Sales, Risk, Policy Team) on collections resolution, delinquency trends, negative areas, fraud cases, etc. Liaise with Government agencies for guaranteed exposure claims and follow-ups for recoveries. Understand business requirements for rehabilitation, restructuring, and asset sales. Scout for investors and marketing linkages. Participate in CoC and consortium meetings to drive effective decision-making. Compliance & Audit: Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements. Respond to customer complaints regarding collections, ensuring satisfactory outcomes for both the company and customers. Participate in periodic audits of the collections teams. Customer Escalations & Complaints: Coordinate with the legal team and senior management in escalated cases to ensure compliance with relevant regulations. Qualifications & Skills: Bachelor's/Master's degree in Commerce, Finance, Business fresher or related field experience of 2-3 years to handle recovery of secured corporate landing Proven experience in asset management, financial restructuring, or risk assessment. Strong analytical and negotiation skills. Knowledge of regulatory frameworks and compliance requirements. Expertise in lending practices and financial risk assessment. Excellent communication and stakeholder management abilities. How to Apply: Interested candidates can apply via Naukri or send their resume to mithila.shinde1-v@adityabirlacapital.com or komalben.ardeshana@adityabirlacapital.com

To ensure the achievement of disbursement targets with minimum delinquency Identifying Joint liability Groups & disbursed loans, to suit the target customers and geographies. Enabling business growth by developing and managing a teams across assigned territories for deeper market penetration and reach. Assess potential client base and product acceptability in new regions, areas & opportunities for geographical expansion of operational areas. Disbursement, repayment and delinquency management, achieving daily / weekly collections targets Makes a close follow up of the disbursed loans, especially of the ones not paying on time. Undertake regular field visits, Centre Meeting and loan applicants Maintaining portfolio quality by tracking & controlling Normal dues, Nonstarters, Delinquency, & Frauds. Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensuring weekly / daily meetings & visit to centre Fresher to maximum of 5yrs exp + as a sales officer in microfinance business Basic understanding about Microfinance business and JLG model working would be preferred. Key Skills Relationship management, Business sourcing Flair for sales Understand critical attributes of customer service Education Graduate in any discipline

To ensure the achievement of disbursement targets with minimum delinquency Identifying Joint liability Groups & disbursed loans, to suit the target customers and geographies. Enabling business growth by developing and managing a teams across assigned territories for deeper market penetration and reach. Assess potential client base and product acceptability in new regions, areas & opportunities for geographical expansion of operational areas. Disbursement, repayment and delinquency management, achieving daily / weekly collections targets Makes a close follow up of the disbursed loans, especially of the ones not paying on time. Undertake regular field visits, Centre Meeting and loan applicants Maintaining portfolio quality by tracking & controlling Normal dues, Nonstarters, Delinquency, & Frauds. Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensuring weekly / daily meetings & visit to centre Fresher to maximum of 5yrs exp + as a sales officer in microfinance business Basic understanding about Microfinance business and JLG model working would be preferred. Key Skills Relationship management, Business sourcing Flair for sales Understand critical attributes of customer service Education Graduate in any discipline

To ensure the achievement of disbursement targets with minimum delinquency Identifying Joint liability Groups & disbursed loans, to suit the target customers and geographies. Enabling business growth by developing and managing a teams across assigned territories for deeper market penetration and reach. Assess potential client base and product acceptability in new regions, areas & opportunities for geographical expansion of operational areas. Disbursement, repayment and delinquency management, achieving daily / weekly collections targets Makes a close follow up of the disbursed loans, especially of the ones not paying on time. Undertake regular field visits, Centre Meeting and loan applicants Maintaining portfolio quality by tracking & controlling Normal dues, Nonstarters, Delinquency, & Frauds. Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensuring weekly / daily meetings & visit to centre Fresher to maximum of 5yrs exp + as a sales officer in microfinance business Basic understanding about Microfinance business and JLG model working would be preferred. Key Skills Relationship management, Business sourcing Flair for sales Understand critical attributes of customer service Education Graduate in any discipline

To ensure the achievement of disbursement targets with minimum delinquency Identifying Joint liability Groups & disbursed loans, to suit the target customers and geographies. Enabling business growth by developing and managing a teams across assigned territories for deeper market penetration and reach. Assess potential client base and product acceptability in new regions, areas & opportunities for geographical expansion of operational areas. Disbursement, repayment and delinquency management, achieving daily / weekly collections targets Makes a close follow up of the disbursed loans, especially of the ones not paying on time. Undertake regular field visits, Centre Meeting and loan applicants Maintaining portfolio quality by tracking & controlling Normal dues, Nonstarters, Delinquency, & Frauds. Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensuring weekly / daily meetings & visit to centre Fresher to maximum of 5yrs exp + as a sales officer in microfinance business Basic understanding about Microfinance business and JLG model working would be preferred. Key Skills Relationship management, Business sourcing Flair for sales Understand critical attributes of customer service Education Graduate in any discipline

Sales Manager Machinery Loans 6 days ago Ahmedabad | Bhiwadi | Faridabad | Gurugram | Mumbai | New Delhi | Rajkot | Surat 2-5 Years View Details PRIMARY RESPONSIBILITY: Responsible for setting up the distribution network for Machinery Finance. Dealership management: Conducting a survey of dealers in the market for a given set of products. Liaison with the network for sourcing new business. Achieve sales targets for given the basket of products through, Machine manufacturers, OEM, and open market sourcing. Recommend manufacturers & dealers as a part of continuous business development Manage portfolio of existing customers and provide prompt service. Explore opportunities of cross selling other products. Collections & Delinquency management DESIRED SKILLS & QUALIFICATION: Relevant experience in Machinery Sales. Candidates should be locally belonging to their respective location. Should have good communication and negotiation skills.

To ensure the achievement of disbursement targets with minimum delinquency Identifying Joint liability Groups disbursed loans, to suit the target customers and geographies. Enabling business growth by developing and managing a teams across assigned territories for deeper market penetration and reach. Assess potential client base and product acceptability in new regions, areas opportunities for geographical expansion of operational areas. Disbursement, repayment and delinquency management, achieving daily / weekly collections targets Makes a close follow up of the disbursed loans, especially of the ones not paying on time. Undertake regular field visits, Centre Meeting and loan applicants Maintaining portfolio quality by tracking controlling Normal dues, Nonstarters, Delinquency, Frauds. Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensuring weekly / daily meetings visit to centre Fresher to maximum of rs exp + as a sales officer in microfinance business Basic understanding about Microfinance business and JLG model working would be preferred. Key Skills Relationship management, Business sourcing Flair for sales Understand critical attributes of customer service Education Graduate in any discipline

10563 To ensure the achievement of disbursement targets with minimum delinquency Identifying Joint liability Groups & disbursed loans, to suit the target customers and geographies. Enabling business growth by developing and managing a teams across assigned territories for deeper market penetration and reach. Assess potential client base and product acceptability in new regions, areas & opportunities for geographical expansion of operational areas. Disbursement, repayment and delinquency management, achieving daily / weekly collections targets Makes a close follow up of the disbursed loans, especially of the ones not paying on time. Undertake regular field visits, Centre Meeting and loan applicants Maintaining portfolio quality by tracking & controlling Normal dues, Nonstarters, Delinquency, & Frauds. Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensuring weekly / daily meetings & visit to centre Fresher to maximum of 5yrs exp + as a sales officer in microfinance business Basic understanding about Microfinance business and JLG model working would be preferred. Key Skills Relationship management, Business sourcing Flair for sales Understand critical attributes of customer service Education Graduate in any discipline

Sales Manager Machinery Loans 4 days ago Ahmedabad | Bhiwadi | Faridabad | Gurugram | Mumbai | New Delhi | Rajkot | Surat 2-5 Years View Details PRIMARY RESPONSIBILITY: Responsible for setting up the distribution network for Machinery Finance. Dealership management: Conducting a survey of dealers in the market for a given set of products. Liaison with the network for sourcing new business. Achieve sales targets for given the basket of products through, Machine manufacturers, OEM, and open market sourcing. Recommend manufacturers & dealers as a part of continuous business development Manage portfolio of existing customers and provide prompt service. Explore opportunities of cross selling other products. Collections & Delinquency management DESIRED SKILLS & QUALIFICATION: Relevant experience in Machinery Sales. Candidates should be locally belonging to their respective location. Should have good communication and negotiation skills.

Sales Manager Machinery Loans 3 days ago Ahmedabad | Bhiwadi | Faridabad | Gurugram | Mumbai | New Delhi | Rajkot | Surat 2-5 Years View Details PRIMARY RESPONSIBILITY: Responsible for setting up the distribution network for Machinery Finance. Dealership management: Conducting a survey of dealers in the market for a given set of products. Liaison with the network for sourcing new business. Achieve sales targets for given the basket of products through, Machine manufacturers, OEM, and open market sourcing. Recommend manufacturers dealers as a part of continuous business development Manage portfolio of existing customers and provide prompt service. Explore opportunities of cross selling other products. Collections Delinquency management DESIRED SKILLS QUALIFICATION: Relevant experience in Machinery Sales. Candidates should be locally belonging to their respective location. Should have good communication and negotiation skills.

Sales Manager Machinery Loans 2 days ago Ahmedabad | Bhiwadi | Faridabad | Gurugram | Mumbai | New Delhi | Rajkot | Surat 2-5 Years View Details PRIMARY RESPONSIBILITY: Responsible for setting up the distribution network for Machinery Finance. Dealership management: Conducting a survey of dealers in the market for a given set of products. Liaison with the network for sourcing new business. Achieve sales targets for given the basket of products through, Machine manufacturers, OEM, and open market sourcing. Recommend manufacturers & dealers as a part of continuous business development Manage portfolio of existing customers and provide prompt service. Explore opportunities of cross selling other products. Collections & Delinquency management DESIRED SKILLS & QUALIFICATION: Relevant experience in Machinery Sales. Candidates should be locally belonging to their respective location. Should have good communication and negotiation skills.

To ensure the achievement of disbursement targets with minimum delinquency Identifying Joint liability Groups & disbursed loans, to suit the target customers and geographies. Enabling business growth by developing and managing a teams across assigned territories for deeper market penetration and reach. Assess potential client base and product acceptability in new regions, areas & opportunities for geographical expansion of operational areas. Disbursement, repayment and delinquency management, achieving daily / weekly collections targets Makes a close follow up of the disbursed loans, especially of the ones not paying on time. Undertake regular field visits, Centre Meeting and loan applican ts Maintaining portfolio quality by tracking & controlling Normal dues, Nonstarters, Delinquency, & Frauds. Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensuring weekly / daily meetings & visit to centre Fresher to maximum of 5yrs exp + as a sales officer in microfinance business Basic understanding about Microfinance business and JLG model working would be preferred. Key Skills Relationship management, Business sourcing Flair for sales Understand critical attributes of customer service Qualification- Graduate in any discipline

To ensure the achievement of disbursement targets with minimum delinquency Identifying Joint liability Groups & disbursed loans, to suit the target customers and geographies. Enabling business growth by developing and managing a teams across assigned territories for deeper market penetration and reach. Assess potential client base and product acceptability in new regions, areas & opportunities for geographical expansion of operational areas. Disbursement, repayment and delinquency management, achieving daily / weekly collections targets Makes a close follow up of the disbursed loans, especially of the ones not paying on time. Undertake regular field visits, Centre Meeting and loan applican ts Maintaining portfolio quality by tracking & controlling Normal dues, Nonstarters, Delinquency, & Frauds. Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensuring weekly / daily meetings & visit to centre Fresher to maximum of 5yrs exp + as a sales officer in microfinance business Basic understanding about Microfinance business and JLG model working would be preferred. Key Skills Relationship management, Business sourcing Flair for sales Understand critical attributes of customer service Qualification- Graduate in any discipline

To ensure the achievement of disbursement targets with minimum delinquency Identifying Joint liability Groups & disbursed loans, to suit the target customers and geographies. Enabling business growth by developing and managing a teams across assigned territories for deeper market penetration and reach. Assess potential client base and product acceptability in new regions, areas & opportunities for geographical expansion of operational areas. Disbursement, repayment and delinquency management, achieving daily / weekly collections targets Makes a close follow up of the disbursed loans, especially of the ones not paying on time. Undertake regular field visits, Centre Meeting and loan applican ts Maintaining portfolio quality by tracking & controlling Normal dues, Nonstarters, Delinquency, & Frauds. Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensuring weekly / daily meetings & visit to centre Fresher to maximum of 5yrs exp + as a sales officer in microfinance business Basic understanding about Microfinance business and JLG model working would be preferred. Key Skills Relationship management, Business sourcing Flair for sales Understand critical attributes of customer service Qualification- Graduate in any discipline

To ensure the achievement of disbursement targets with minimum delinquency Identifying Joint liability Groups & disbursed loans, to suit the target customers and geographies. Enabling business growth by developing and managing a teams across assigned territories for deeper market penetration and reach. Assess potential client base and product acceptability in new regions, areas & opportunities for geographical expansion of operational areas. Disbursement, repayment and delinquency management, achieving daily / weekly collections targets Makes a close follow up of the disbursed loans, especially of the ones not paying on time. Undertake regular field visits, Centre Meeting and loan applican ts Maintaining portfolio quality by tracking & controlling Normal dues, Nonstarters, Delinquency, & Frauds. Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensuring weekly / daily meetings & visit to centre Fresher to maximum of 5yrs exp + as a sales officer in microfinance business Basic understanding about Microfinance business and JLG model working would be preferred. Key Skills Relationship management, Business sourcing Flair for sales Understand critical attributes of customer service Qualification- Graduate in any discipline

To ensure the achievement of disbursement targets with minimum delinquency Identifying Joint liability Groups & disbursed loans, to suit the target customers and geographies. Enabling business growth by developing and managing a teams across assigned territories for deeper market penetration and reach. Assess potential client base and product acceptability in new regions, areas & opportunities for geographical expansion of operational areas. Disbursement, repayment and delinquency management, achieving daily / weekly collections targets Makes a close follow up of the disbursed loans, especially of the ones not paying on time. Undertake regular field visits, Centre Meeting and loan applican ts Maintaining portfolio quality by tracking & controlling Normal dues, Nonstarters, Delinquency, & Frauds. Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensuring weekly / daily meetings & visit to centre Fresher to maximum of 5yrs exp + as a sales officer in microfinance business Basic understanding about Microfinance business and JLG model working would be preferred. Key Skills Relationship management, Business sourcing Flair for sales Understand critical attributes of customer service Qualification- Graduate in any discipline

To ensure the achievement of disbursement targets with minimum delinquency Identifying Joint liability Groups & disbursed loans, to suit the target customers and geographies. Enabling business growth by developing and managing a teams across assigned territories for deeper market penetration and reach. Assess potential client base and product acceptability in new regions, areas & opportunities for geographical expansion of operational areas. Disbursement, repayment and delinquency management, achieving daily / weekly collections targets Makes a close follow up of the disbursed loans, especially of the ones not paying on time. Undertake regular field visits, Centre Meeting and loan applican ts Maintaining portfolio quality by tracking & controlling Normal dues, Nonstarters, Delinquency, & Frauds. Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensuring weekly / daily meetings & visit to centre Fresher to maximum of 5yrs exp + as a sales officer in microfinance business Basic understanding about Microfinance business and JLG model working would be preferred. Key Skills Relationship management, Business sourcing Flair for sales Understand critical attributes of customer service Qualification- Graduate in any discipline

To achieve collection targets as per company key objectives in terms of bucket flows. Handle customer issues escalations. Ensure that the collection team adhere to the legal guidelines provided by the law in force. Required Candidate profile Ensure that the collection team adhere to the legal guidelines provided by the law in force. Continuously monitoring collection team

Tata Capital Ltd is looking for Manager - DSMG - Recovery Pool - 451 to 1170 DPD to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.