Debt Collection Specialist

Expert Solution

0 - 31 years

1 - 4 Lacs

odhav ahmedabad region

Posted:1 month ago| Platform: Apna logo

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Skills Required

payments negotiation management crm data resolve compliance reporting reports

Work Mode

On-site

Job Type

Full Time

Job Description

Debt collection for banking Key Responsibilities Customer Contact – Make outbound calls to customers with overdue payments for loans, credit cards, or other banking products. Payment Reminder – Inform customers about their pending dues, due dates, and applicable penalties or charges. Negotiation & Resolution – Persuade customers to make payments, explain repayment options, and negotiate feasible payment plans if required. Record Management – Update call status, payment commitments, and remarks in the banking system or CRM accurately. Skip Tracing – Identify and trace customers who are unresponsive using available data sources. Dispute Handling – Address and resolve basic disputes or escalate complex issues to the concerned department. Compliance Adherence – Follow RBI guidelines, bank policies, and data privacy laws during every interaction. Target Achievement – Meet daily, weekly, and monthly collection targets as assigned. Reporting – Prepare daily and weekly reports on collection status and share with the supervisor. Customer Relationship – Maintain professionalism and courtesy while interacting with customers to uphold the bank’s reputation.

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Debt Collection Specialist