Key Responsibilities:Follow up with delinquent customers through calls, visits, or letters to ensure recovery of overdue payments. Manage and monitor allocated bucket accounts (30 DPD, 60 DPD, 90+ DPD, etc.). Ensure compliance with all regulatory and organizational collection policies. Negotiate and settle overdue amounts with customers within approved parameters. Maintain daily MIS and update collection status in system. Coordinate with legal and repossession teams where required. Visit customer premises if necessary to ensure recovery. Highlight risky or potential NPA accounts to management.
Key Responsibilities:Handle recovery of written-off accounts for multiple clients (HDFC, SBI, Poonawalla, etc.). Trace and contact customers through field visits or phone calls. Persuade default customers to settle overdue dues or offer settlement options as per bank guidelines. Ensure timely follow-up and maintain daily call/visit records. Understand and explain settlement offers, waiver schemes, and legal implications of non-payment. Coordinate with the team leader or client SPOC regarding updates, settlements, and escalation cases. Handle disputes or objections raised by customers tactfully and provide resolutions. Follow up on post-dated cheques (PDCs), NACH, or payment links to ensure collection. Maintain proper documentation of collection receipts, settlement letters, and payment proofs. Ensure compliance with client and RBI guidelines.
Responsible for recovering overdue payments from customers, managing delinquent accounts, and ensuring timely collection while maintaining professional customer relationships. Key Responsibilities:Contact customers through calls, visits, and emails to recover pending dues. Handle Write-off, BKT, and delinquent cases as per process guidelines. Maintain proper records of customer interactions and recovery status. Negotiate payment plans and settlements with defaulters. Escalate chronic defaulters and fraud cases to the management/legal team. Ensure collections are in compliance with company policies and RBI guidelines. Submit daily/weekly/monthly collection reports to the supervisor. Coordinate with internal teams (Operations, Accounts, Legal) for resolution of disputes. Key Skills Required:Strong communication and negotiation skills. Ability to handle difficult customers with patience and professionalism. Knowledge of Banking/NBFC collection process. Target-oriented and self-motivated. Basic computer knowledge (MS Excel, CRM, reporting tools).