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Debt Collection Specialist

Debt Collection Specialist

Accurate Investigations

0 - 31 years

1 - 5 Lacs

Vikas Puri, New Delhi

Posted:20 hours ago| Platform: Apna logo

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Skills Required

payments management compliance reports communication negotiation excel crm reporting

Work Mode

On-site

Job Type

Full Time

Job Description

Responsible for recovering overdue payments from customers, managing delinquent accounts, and ensuring timely collection while maintaining professional customer relationships. Key Responsibilities:Contact customers through calls, visits, and emails to recover pending dues. Handle Write-off, BKT, and delinquent cases as per process guidelines. Maintain proper records of customer interactions and recovery status. Negotiate payment plans and settlements with defaulters. Escalate chronic defaulters and fraud cases to the management/legal team. Ensure collections are in compliance with company policies and RBI guidelines. Submit daily/weekly/monthly collection reports to the supervisor. Coordinate with internal teams (Operations, Accounts, Legal) for resolution of disputes. Key Skills Required:Strong communication and negotiation skills. Ability to handle difficult customers with patience and professionalism. Knowledge of Banking/NBFC collection process. Target-oriented and self-motivated. Basic computer knowledge (MS Excel, CRM, reporting tools).

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Debt Collection Specialist