DataStage, IBM Infosphere & Teradata & RedHat Linux

Position Purpose

The Application Production main responsibility is to provide applications production support services.

A team is setup in India to be closer to the Italian Application Production Team and BNL Application development teams with which we are working.

Leveraging BNL BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Application Production Support will be a part of IT Application Production Team and will be primarily responsible for the following work activities:

• Application Incident Management
• Application Request Fulfilment
• Application Change implementation

The teams scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their BNL BNP Paribas colleagues to integrate new technologies, especially related to the new generation BNP Paribas Cloud and DevOps methods & toolchains.

Responsibilities

Direct Responsibilities

• For a predefined applications scope take care of:
• Incidents
• Requests
• Changes
• Ensure that SLA targets are met for above activities
• Handover to Italian teams if knowledge and skills are not available in ISPL
• Coordinate closely with Rome IT Application Production Teams s and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)

Contributing Responsibilities

• Contribute to the knowledge transfer with BNL Application Production team
• Contribute to the definition of procedures and processes necessary for the team
• Help build team spirit and integrate into BNL BNP Paribas culture
• Contribute to incidents analysis and associated problem management
• Contribute to the regular activity reporting and KPI calculation
• Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris
• Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

For the reinforcement of our team, we are looking for an Application Production Supports with these skills:

1. Infrastructure Administration – Open Environment:

• Operating System :
• RedHat Linux 6.x, 7.x, 8.x
• AIX 7
• System Scripting
• Familiarity with database technology is required:
• TERADATA 17.10 and 17.20
• Familiarity with IBM InfoSphere Datastage technology is required:
• IBM InfoSphere Datastage 9.1 and 11.7
• Installation, configuration, backup, Performance & Tuning
• Capability to execute and analyze scripts and complex queries

General competences:

2. General IT infrastructure knowledge

3. Service Now ticketing system

Specific Qualifications

DATASTAGE: administrative management of the product and knowledge of the development part for reading logs and error management and their solutions.

TERADATA: Knowledge of the TERADATA appliance in the administration part and the main features, knowledge of the Viewpoint and the BAR

In-depth knowledge of SQL ANSI and TERADATA parser

Basic knowledge of Italian language can be an advantage