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Rackspace Technology
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Data Engineer - Enterprise Data Support (Onsite)

Data Engineer - Enterprise Data Support (Onsite)

Rackspace Technology

7 - 12 years

12 - 16 Lacs

gurugram

Posted:2 weeks ago| Platform:

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Skills Required

data management documentation data engineering stakeholder management troubleshooting data operations data analysis data analytics onsite support bi data warehousing business analysis business intelligence sql tableau data visualization jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

We are looking for a Data Engineer Enterprise Data Support who will play a critical role in ensuring smooth operations across enterprise data platforms. This role requires strong communication, stakeholder management, and problem-solving skills to simplify complex issues, manage data-related incidents, and collaborate with technical teams for long-term solutions.

Key Responsibilities:

Monitor, manage, and resolve Jira tickets related to enterprise and reference data issues.
Conduct initial triage of issues, assess severity/urgency, and assign to the right teams.
Collaborate with cross-functional teams to resolve problems.
Provide regular stakeholder communication and updates on issue resolution.
Document troubleshooting steps and build a knowledge base for recurring problems.
Work with L3/engineering teams on root cause analysis and long-term fixes.
Support data integrity, governance, and accuracy across systems.
Participate in recurring operational review meetings and progress updates.

Qualifications:

Bachelors degree in Information Technology, Computer Science, Finance, or related field.
57 years of experience in data engineering, data operations, or enterprise data support.
Strong knowledge of data management concepts and data troubleshooting.
Familiarity with Jira or other ticketing systems.
Excellent communication and documentation skills.
Ability to manage multiple stakeholders and priorities in a fast-paced environment.
Exposure to BI/analytics platforms (e.g., MicroStrategy) is a plus.
Experience with ThinkFolio, Aladdin, or similar platforms is advantageous.

Education Requirements List:-

Bachelors degree in computer science, Computer Information Systems, Management Information Systems, or a directly related field

Desired Attributes:-

Proactive, resourceful, and able to simplify complex problems.
Strong analytical and critical thinking skills.
Customer-focused, with strong interpersonal skills.
Ability to adapt and learn quickly in a dynamic environment.

Travel:-

This position is based in New York office, where you will work closely with cross-functional teams and clients.
Working from the office four days a week is mandatory to ensure seamless communication and project delivery.
Fully remote work is not an option for this role, as we value the collaborative environment and face-to-face interactions that drive innovation and success.

Sponsorship

This role is not sponsorship eligible
Candidates must be legally allowed to work in the US for any employer.

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Data Engineer - Enterprise Data Support (Onsite)