Technical Support Freight Pay System

Job Summary -

A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. The Cloud Managed Services Operations team within Cloud Managed Services provides support to run the business including the following: financial management, billing and collections, practice communications, business development and sales strategy support, practice budgeting, utilization and leadership support

Minimum Year(s) of Experience (BQ) *: US

Minimum of 3 to 9 years of experience

Certification(s) Preferred:

• NA

Required Knowledge/Skills (BQ):

Job Title

Location

Position Type

Job Summary

We are seeking a skilled resource responsible for providing technical assistance and support for the freight pay systems used within the company. This role requires a proactive approach to troubleshooting and resolving system issues, collaborating with cross-functional teams, and ensuring the seamless operation of freight payment processes. The ideal candidate will have a solid understanding of freight pay systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Key Responsibilities

• Provide technical support for the freight payment system, addressing user inquiries and resolving system-related issues promptly.
• Diagnose and troubleshoot system errors, bugs, and performance issues to ensure optimal functionality.
• Assist users in understanding and utilizing the freight pay system effectively, providing training and guidance as needed.
• Perform routine maintenance tasks and updates to ensure the system remains secure and operational.
• Work closely with IT and other technical teams to resolve complex system issues and implement solutions.
• Maintain accurate records of system issues, resolutions, and user feedback to inform future improvements.
• Partner with logistics, finance, and accounting teams to understand system requirements and deliver solutions that align with business needs.
• Identify opportunities for system enhancements and contribute to the development of best practices for system use.
• Participate in system testing and quality assurance to ensure new features and updates function correctly.

Required Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field. A Bachelor's degree is a plus.
• Previous experience in technical support or system administration, preferably in logistics or freight payment systems.
• Familiarity with freight payment systems, ERP software, and basic programming or scripting languages.
• Strong experience working and debugging Java Standard Edition, with front-end development or HTML required.
• Strong experience with troubleshooting of Atomic Scheduling Tool
• Strong analytical and problem-solving skills to address and resolve technical issues efficiently.
• Excellent verbal and written communication skills to interact with users and technical teams.
• Ability to manage multiple tasks and priorities effectively.
• High degree of accuracy in diagnosing and documenting system issues.

Preferred Knowledge/Skills *:

• Understanding of freight payment systems, including their functionalities and common issues users might encounter.
• Familiarity with enterprise resource planning (ERP) systems that integrate with freight payment operations.
• Basic knowledge of IT systems, networking, and databases to assist in diagnosing and resolving technical issues.
• Awareness of logistics and transportation processes to understand the context in which the freight pay system operates.
• Understanding of system security practices to help ensure the freight pay system remains secure and compliant with company policies
• Ability to diagnose and troubleshoot technical issues efficiently, using logical and methodical approaches to problem-solving.
• Strong verbal and written communication skills to explain technical concepts clearly to non-technical stakeholders and collaborate effectively with technical teams.
• Excellent customer service skills to address user inquiries and ensure user satisfaction with system support.
• Ability to maintain detailed records of issues, resolutions, and user feedback to support continuous improvement.
• Skills in providing user training and support to help users effectively utilize the system and understand its features.
• High level of accuracy in documenting issues and following through on resolutions.
• Ability to adapt to new technologies and system updates, maintaining flexibility in a dynamic environment.
• Strong organizational skills to manage multiple tasks, prioritize issues, and meet deadlines efficiently.
• Ability to work collaboratively with cross-functional teams, including IT, logistics, finance, and accounting, to address system needs and improvements