Data Center Operations Analyst - Mainframe Operations

Job Role Summary

The Data Center Operations Analyst provides technical support to computer operators and account teams, as well as other support groups. They perform functions in both a mainframe and a client server environment, maintain and assist with ongoing technical applications and operations, to ensure the efficient and optimal operation of the Data Center. They are responsible for scheduling software support, workload balancing of scheduled and non-scheduled work within the mainframe and server environment, support of code promotion and reporting products on mainframe and server environments.

Duties And Responsibilities

Fully functional and self-directedProvides formal mentorshipHigh complexity assignments- ownerModerate complexity assignments - owner (1 or >)Low complexity assignments - provide oversight/reviewRegularly lead self and others and/or established as Product SME and/or established as specialistsees the whole picture and adjusts work accordinglyProvide training to lower level associates.Work with tech support, automation and client for more complex scheduling.Provide input and assist for application and environment upgrades/changes.Scheduling software support,Internal / external reporting

Supervisory Responsibilities

This position does not have direct reports but may mentor less experienced associates in the role.RECRUITING INFORMATIONSpecific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.

Qualifications

RequiredTypically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experienceHS grad/equivalent at least 6+ years experience in IT and with a Job Scheduler.Microsoft (Outlook, Word, Excel)Strong written / verbal Communication skillsDesigning skillsAnalytical and Critical thinking skillsClient facingJob Scheduler product knowledgeMainframe (TSO, SDSF, TMS, QuickRef)JCL (read & code)SharePointServer scripts (read)Server scripts (code)Midrange server knowledge

Preferred

FTP knowledgeEasyTrieve knowledgeSAS knowledgeFile Aid knowledgeMicrosoft (Visio)Smart automation skillsITIL foundationTravel %TBD by field – Needed to create job code and for Department of LaborAny reference to years of experience should be disregarded in the UK