DAP (WhatFix) Application Support

Role: DAP (WhatFix) Application Support

Location: Kolkata/Bangalore/Pune(Hybrid)

Experience: 5+Years Relevant

Long term Contract To Hire(C2H)

Client: (Wipro)

Skill Set: The candidate should possess at least 2+ years of hands-on experience with DAP (WhatFix) application development, including expertise in Product Analytics and other associated modules, as well as in operations and maintenance.

Role Purpose

Major Accountabilities:

• Ensure services are delivered to the agreed SLA, including reviewing performance based on the agreed SLAs and KPIs.
• Identify, investigate, and resolve incidents by addressing a problem through root cause assessment and prevention of recurrences.
• Report on incidents and review the key findings with a major stakeholders by using a key metrics viz. ticket Volume, agreed service window by application etc..
• Manage the lifecycle of incidents and minimize their adverse impact on business operations
• Responsible for the implementation of the CIS baselines relevant to Public Cloud Vulnerabilities assessment and remediation plan
• Ensure that incidents are followed up and solved appropriately
• Ensure adherence to documented operational procedures to maintain system integrity
• Ensure proper user and access management. Ensure adherence to documented operational procedures and quality standards, and that appropriate operational service documentation is created and accepted by stakeholders. Support Service / Solution Operations Manager in technical topics.
• Responsible for application lifecycle management and its continual improvements
• Manage and support applications to meet the needs of a defined business area, including providing technical support to the Business and IT
• Enable knowledge about systems and services is collected and distributed to enable effective support
• Take accountability to ensure adherence with Security and Compliance policies and procedures within Service/Solution Operation scope
• Delivery of all services in compliance with all applicable internal (e.g. IGM Framework) and external (e.g. SoX, GxP) regulations.
• Serve as point of contact, review and approval for key issues and decisions
• Take decisions in line with Business priorities and strategies and close collaboration with delivery teams
• Manages “live” technical environments on a day to day basis
• Monitor, measure, report and review performance of services and ensure IT meets business needs

Thanks & Regards

(Komal Sharma)

Talent Acquisition Specialist @ RADIANSYS INC

Contact no.

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