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Bill Gosling
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Dafabet Support Professional, Floor Support

Dafabet Support Professional, Floor Support

Bill Gosling

2 - 7 years

4 - 9 Lacs

gurugram

Posted:6 hours ago| Platform:

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Skills Required

training supervisor qa usage french information security outsourcing subject matter expert financial services investment

Work Mode

Work from Office

Job Type

Full Time

Job Description

What Youll Do:

The Floor Support acts as a subject matter expert in various processes as it relates to dealing with customers on a daily basis, promptly responding to all inquiries over the phone in a courteous and efficient manner and takes necessary follow up actions until the customer issues are fully resolved.

Assist team members by answering questions and providing support on customer transactions, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review
Assist with distribution of reports, mail, and other correspondence to team members
Flexible team player in respect to investing additional time in to the team when necessary; including coverage on when required and support in team hours tracking/progression throughout each month
Champion company core values and other company programs to engage and motivate our employees
Other duties as assigned

Education

North America - Minimum High School Diploma or equivalent is required
Philippines Minimum of 2 years post-secondary or equivalent is required Costa Rica No Minimum requirement United Kingdom No Minimum requirement

Trinidad & Tobago Minimum 3 CSEC passes

English is compulsory in all locations

Experience

Previous experience in an Agent role

Certificates/Licenses

Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required

What Were Looking For:

All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) French. Please note that Information security responsibilities are based on role.

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Bill Gosling

Customer Service Outsourcing

Winnipeg

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Dafabet Support Professional, Floor Support