Account Manager / Product Manager - Operations

Position Title: Account Manager / Product Manager The Global Indian (Operations Focus)

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About The Global Indian

The Global Indian is a flagship initiative by Y-Axis that celebrates the journeys and achievements of Indians across the world. More than a book, its a movement to inspire Global Indians to dream big, think globally, and contribute meaningfully. This project brings together publishing, storytelling, and community engagement under one unified vision.

Role Overview

Account Manager / Product Manager – Operations (GIST)

Key Responsibilities

1. Product Evaluation & Quality Control

• Work closely with the Founder to understand the product vision and evaluation parameters for profile selection.
• Review and assess profiles submitted by the sales team to determine acceptance criteria as per GIST standards.
• Maintain accurate documentation and ensure timely communication of decisions to respective teams.

2. Sales Coordination & Enablement

• Act as the

  Subject Matter Expert (SME)

   for the sales team — providing them with product knowledge, clarifications, and operational support.
• Track and monitor leads, conversions, and product performance across the sales funnel.
• Identify patterns or bottlenecks in the lead-to-conversion process and recommend improvements.
• Support the sales team with updated product information, FAQs, and process materials to enhance conversion efficiency.

3. Marketing & Promotion Coordination

• Collaborate with the Marketing team to plan and execute internal campaigns promoting The Global Indian (GIST) within Y-Axis.
• Ensure consistent messaging, updated materials, and seamless coordination between marketing and operations.
• Monitor promotional outcomes, track engagement, and provide data-driven insights for future initiatives.

4. Operations & Reporting

• Maintain dashboards and reports tracking lead status, conversions, product timelines, and operational efficiency.
• Coordinate with cross-functional teams including Sales, Marketing, Editorial, and Product to ensure alignment and workflow accuracy.
• Support leadership in ensuring process adherence, quality standards, and timely delivery across all operational checkpoints.
• Identify and suggest process improvements for smoother interdepartmental coordination.

Required Skills & Competencies

• 4–8 years of experience in

  Operations, Sales Coordination, or Product Management

   roles.
• Strong understanding of sales funnels, CRM tools, and reporting systems.
• Excellent organizational, analytical, and coordination skills.
• Proficiency in

  Microsoft Office Suite (Excel, Word, PowerPoint)

   and CRM software (Zoho, HubSpot, etc.).
• Strong communication and documentation skills.
• Ability to work cross-functionally and manage multiple priorities with attention to detail.

Preferred Attributes

• Experience in

  Publishing, Education, EdTech, or Media operations.

• Familiarity with sales and marketing coordination processes.
• Exposure to internal process management and product lifecycle workflows.
• Analytical mindset with a data-driven approach to monitoring and reporting.

Why Join Us?

Join The Global Indian initiative and be part of a visionary movement connecting Indians across the globe through impactful storytelling and innovation. In this role, you’ll work closely with leadership, contribute to a meaningful publishing initiative, and help streamline operations that make a global impact.

Application Process