Customers & Community Manager

VEDIC LAB

1:1 communication with customers and online community

This role is ideal for someone passionate about building a community with authenticity and energy and has a big sense of ownership: from making the plan to excellent execution. Fluency in English (written and spoken) is essential.

WHY JOIN VEDIC LAB?

• Make a real difference in people’s lives through our stress-reversing solutions.
• Be part of a winning team in a fast-paced and exciting environment.
• Gain unmatched international exposure in Europe and other global markets.
• Receive exceptional coaching and work alongside a world-class team.
• Accelerate your career growth in a rapidly expanding company.

KEY RESPONSIBILITIES

You own the direct impact through customer and community engagement, delivering measurable KPIs including brand sentiment and feedback, sales through 1:1 impact, and other key measurable outcomes.

1. Customer impact

• Own the customer support process across email and social channels.
• Ensure timely, helpful, and brand-aligned responses to all queries—especially around product usage, order tracking, and general wellbeing advice.
• Lead the “High-Value Customer Program,” providing proactive support and personal touches to top clients.

2. Community impact

• Actively manage VEDIC LAB's Instagram community: reply to comments, DMs, and tagged posts to nurture brand love and connection.
• Spark meaningful conversations and encourage user-generated content, testimonials, and story shares.
• Identify and engage with potential new fans, influencers, and brand advocates.

3. Brand impact

• Serve as the consistent and authentic voice of the brand across all communication channels.
• Monitor feedback and sentiment across platforms, bringing key insights to the team.Collaborate with marketing and content teams to amplify campaigns and improve community-led growth.
• Share ideas for new initiatives, community formats, or loyalty-building activations.

SKILLS REQUIRED

• 3+ years in customer and community management roles.
• Fluency in English (written and spoken) is mandatory.
• Exceptional communication skills, with the ability to create an engaging and positive brand presence.
• Customer-focused with a problem-solving mindset, ensuring an outstanding brand experience.
• Ability to thrive in a fast-paced, dynamic environment, quickly adapting to new challenges and driving innovation.
• Highly organized and detail-oriented, capable of managing multiple tasks efficiently with a collaborative and inspiring approach.
• Previous experience in beauty, skincare, or wellness industries is a plus.

VEDIC LAB