Job
Description
VEDIC LAB is one of the most exciting, purposeful, and fastest-growing brands in Europe. Our mission is to reverse the impact of stress on everyday lives through the world’s most clinically advanced Ayurvedic science, enhanced by Swiss biotechnology. Launched last year, VEDIC LAB has already passed the market-fit stage and is now entering an exciting phase of hyper-growth. We are looking for a dynamic Community Manager to lead 1:1 communication with customers and online community to drive increased momentum in organic sales. This role is ideal for someone passionate about building a community with authenticity and energy and has a big sense of ownership: from making the plan to excellent execution. Fluency in English (written and spoken) is essential. WHY JOIN VEDIC LAB? Make a real difference in people’s lives through our stress-reversing solutions. Be part of a winning team in a fast-paced and exciting environment. Gain unmatched international exposure in Europe and other global markets. Receive exceptional coaching and work alongside a world-class team. Accelerate your career growth in a rapidly expanding company. KEY RESPONSIBILITIES You own the direct impact through customer and community engagement, delivering measurable KPIs including brand sentiment and feedback, sales through 1:1 impact, and other key measurable outcomes. 1. Customer impact Own the customer support process across email and social channels. Ensure timely, helpful, and brand-aligned responses to all queries—especially around product usage, order tracking, and general wellbeing advice. Lead the “High-Value Customer Program,” providing proactive support and personal touches to top clients. 2. Community impact Actively manage VEDIC LAB's Instagram community: reply to comments, DMs, and tagged posts to nurture brand love and connection. Spark meaningful conversations and encourage user-generated content, testimonials, and story shares. Identify and engage with potential new fans, influencers, and brand advocates. 3. Brand impact Serve as the consistent and authentic voice of the brand across all communication channels. Monitor feedback and sentiment across platforms, bringing key insights to the team.Collaborate with marketing and content teams to amplify campaigns and improve community-led growth. Share ideas for new initiatives, community formats, or loyalty-building activations. SKILLS REQUIRED 3+ years in customer and community management roles. Fluency in English (written and spoken) is mandatory. Exceptional communication skills, with the ability to create an engaging and positive brand presence. Customer-focused with a problem-solving mindset, ensuring an outstanding brand experience. Ability to thrive in a fast-paced, dynamic environment, quickly adapting to new challenges and driving innovation. Highly organized and detail-oriented, capable of managing multiple tasks efficiently with a collaborative and inspiring approach. Previous experience in beauty, skincare, or wellness industries is a plus. VEDIC LAB is a breakthrough brand making a significant impact in beauty and wellness. By joining us in this newly created role, you’ll become an integral part of our journey, shaping how we connect with external partners and customers. This role, at our early stage of growth, is particularly suited for entrepreneurial minded talent who are focused on excellence in execution quality, working with impact and speed. We look forward to receiving your application and hopefully welcoming you to our team!
