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Customer Technical Support Engineer

Customer Technical Support Engineer

videosdk.live

1 - 3 years

0 Lacs

Surat Gujarat India

Posted:1 week ago| Platform:

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Skills Required

support design mobile unity onboarding integration drive react javascript java android python flutter communication

Work Mode

On-site

Job Type

Full Time

Job Description

Title :

Technical Support Engineer - CS

Experience

: 1 to 3 Years

Location

: Surat, Gujarat (Onsite)

Responsibilities

Serve as a technical point of contact for client escalations
Collaborate with the dev team to design & deploy solutions
Troubleshoot issues across frontend, backend, mobile, and Unity-based platforms
Assist in onboarding, integration, and technical walkthroughs for clients.
Ensure timely resolution of issues and drive customer satisfaction

Required Technical Skills:

Knowledge on React, Javascript, Java, Android, Unity, Python, Flutter

Required Soft Skills:

Strong communication and interpersonal skills
Educational background in Computer Science or related field (mandatory)
Willingness to work in Night Shift to support US-based clients
Ability to translate technical concepts to non-technical stakeholders
Proactive, solution-oriented mindset

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