Customer Technical Support Engineer

As a Technical Customer Support Engineer for the Robotics Project at Movate, your primary role will involve managing inbound and outbound contacts in a timely manner. Your responsibilities will include: - Excellent written and verbal communication skills in languages in-scope. - Well versed with customer handling skills. - Following communication scripts when handling different topics. - Basic understanding of tools/platform used for Robotics process automation and workflow automation. - Identifying customers" needs, clarifying information, researching every issue, and providing solutions and/or alternatives. - Building sustainable relationships and engaging customers by going the extra mile. - Keeping records of all conversations in Ui Path owned CRM Database in a comprehensible way. - Frequently attending educational seminars to improve knowledge and performance level. - Meeting personal/team qualitative and quantitative targets. Qualifications required for this role include: - Minimum 12 months of experience in a customer support role. - Track record of over-achieving quota. - Strong phone and verbal communication skills along with active listening. - Fluency in the respective language. - Familiarity with CRM systems (Salesforce) and practices. - Customer focus and adaptability to different personality types. - Ability to multi-task, set priorities, and manage time effectively. - A bachelor's degree in engineering, technology, or computer science. - Basic programming knowledge of Dot Net / C/C++, Java, OOPS concepts, and SQL. Please note that you should be willing to work from the office, in rotational night shifts, and sign a service agreement for 2 years. If you meet the qualifications and are ready to take on this challenging role, please share your resume to priyanka.thangadurai@movate.com.,