The Customer Technical Project Manager leads the technical execution of medium to large customer projects, serving as the primary technical interface and escalation point. This role oversees all phases from planning and deployment to acceptance and care, ensuring network availability, smooth operations, and adherence to quality and risk standards.With good expertise in HLR, HSS, SDM, 5G UDM, and Nokia PNF/CNF platforms, the position also involves guiding troubleshooting, multi-vendor integration, and technical resource coordination. Additionally, the role identifies improvement opportunities, supports solution validation, and ensures successful handover to operations.
How You Will Contribute And What You Will Learn
- Serve as the primary technical contact and escalation point for medium and large customer projects, working closely with project management and technical teams throughout all delivery phases.
- Manage all technical activities defined in the customer contract, ensuring quality, risk control, and timely execution from preparation to deployment, customer acceptance, and care phases.
- Ensure operational continuity and network availability by proactively applying BG/BL guidelines and PM@Nokia methodology, while supporting the PEO in project planning and delivery acceptance.
- Validate technical workload and resource requirements, overseeing allocation, onboarding, release, and overall resource readiness for technical tasks.
- Lead technical execution during deployment and care phases, including core network implementation, system acceptance, multi-vendor integration, fault management, preventive maintenance, and HW/SW upgrades, while performing risk analysis and implementing mitigation actions.
- Identify opportunities for contract expansion, support solution validation with Solution Managers, and ensure seamless handover to operations after delivery completion.
Key Skills And Experience
Must have:
- A Bachelor's/Master's degree or equivalent with 5+ years of experience in leading technical activities for medium to large customer projects, acting as the primary technical interface and managing escalations.
- Proven expertise in project planning, risk analysis, resource coordination, and ensuring network availability across deployment, acceptance, and care phases.
- Hands-on experience in core network implementation, system acceptance, multi-vendor integration, fault management, and HW/SW upgrades.
Good to have:
- Familiarity with BG/BL guidelines, PM@Nokia methodology, and customer contract frameworks.
- Ability to identify opportunities for contract expansion and support solution validation with Solution Managers.
- Strong documentation, knowledge-sharing, and cross-functional collaboration skills to support smooth handover and continuous improvement
About Us
About Nokia
Join us in creating the technology that helps the world act together.We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future.Learn more about life at Nokia .
About The Business Group
In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
About The Team
Some of our benefits:
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
