Customer Support

Being a responsible person of CRM department, you should be aware and updated of new products, divisions. 

 As the Toll free number and landline will be given in advertisements, CRM will be responsible for first point of contact to the customer; therefore CRM telecallers have to attend all calls and then take action on that call whether it need to be forwarded to other division, or need to be closed by CRM itself.  Must understand the need of customer very patiently and politely. It will be your first duty to update the customer about any division/product/scheme/discount/offer & then forward it to the specific department.

•  Generate calls and leads conversion to sales utilizing existing social media leads. Answering incoming calls to learn about and address their needs, complaints, or other issues with products or services.
•   Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued.
•  Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Making sales or recommendations for products or services that may better suit client needs.
•   Building lasting relationships with clients and other team members based on trust and reliability. Generating new customers and adding it to the potential database.
• Analysing repeat customers and informing the same to your team leader.
•   Attending calls in absence of any team member & reporting on behalf of her to your team leader.
•   Utilizing software, databases, scripts, and tools appropriately.
•   Taking part in training and other learning opportunities to expand knowledge of company and position.
•   Daily reporting your team leader for the complaints/query you have received.
•   Preparing Daily MIS reports of the inbound/outbound calls, Complaints/query/feedback.

 Above all given responsibilities will be followed by you routinely and regularly and you will adhere to all company policies and procedures.