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Customer Support & Success Executive - Voice Process

Customer Support & Success Executive - Voice Process

Transcom

0 - 5 years

3 - 4 Lacs

Pune

Posted:1 week ago| Platform:

Apply

Skills Required

English Communication Skills Fluent English Customer Support Bpo Voice Solving Queries Voice Process Voice Support Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle customer inquiries & queries via phone calls, to resolve their concerns in a timely and professional manner.
Provide accurate information on products/services offered by the company to meet customers' needs.
Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback.
Maintain records of all interactions with customers using CRM software
Escalate complex issues to senior team members when necessary
Both
Fresher
and
experienc
e can apply

Graduation Degree

Contact HR : Bharti - 7709613125

Address : Transcom: Office No 1501, 1508 15th Floor, Nyati Enthral Sr.no. 12/1A, Mundhwa-Kharadi Bypass, Kharadi South Main Road, Kharadi, Pune, Maharashtra 411014

Interview Time - 10 am to 5 pm

Shift Timings : Male 9 am to 9 pm any 9 hours of shift

Female: 9 am to 8 pm any 9 hours of shift

6 days working 1 rotational week off

Please do carry hard copy of your cv

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