Customer Support Specialist

Working Panda is seeking Voice Process Executives for our Pune office to support international customers. This is a full-time, work-from-office position where you will handle inbound calls, resolve queries, and ensure high-quality customer service delivery for global clients.

Location: Hinjewadi Phase 3, SEZ – Pune

Compensation (Approx. In-Hand)

• 12–17 months exp.: ₹24,000–25,000 training | ₹27,000–28,000 post-training
• 18–23 months exp.: ₹26,000 training | ₹29,000–30,000 post-training
• 24+ months exp.: ₹28,000–29,000 training | ₹31,000–32,000 post-training

Key Responsibilities

• Manage inbound international calls with professionalism
• Address billing & account-related concerns
• Provide quick resolution for service or technical issues
• Document customer interactions accurately
• Meet targets (CSAT, AHT, Quality standards)

Eligibility

• Graduate / Undergraduate with minimum 1 year of International BPO voice process experience
• Excellent spoken English
• Strong customer handling and problem-solving skills

Work Schedule & Benefits

• 5 days/week, rotational offs
• US night shifts (from 6 PM onwards, 9 hrs)
• WFO with two-way AC cab facility
• PF, health insurance, and permanent employment

Job Types: Full-time, Fresher

Benefits:

• Commuter assistance
• Health insurance
• Provident Fund

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Customer support: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Job Type: Full-time

Pay: ₹385,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance

Work Location: In person