Non voice process

Job Description

Customer Support Associate (L2) E-commerce Email Process | Work From Office – Kolkata Company Name: Working Panda Industry Type: E-commerce / Online Marketplace Functional Area: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non-Voice / Email / Chat Support CTC Range: ₹1.92 LPA – ₹2.20 LPA ₹15,603 – Freshers ₹16,200 – With min. 6 months experience ₹16,008 – Apprentices (Fresher without PF) Job Highlights:- Location: Kolkata (Work From Office – Training & Operations) Process: E-commerce Email Blended Support Fixed Shifts: 10 AM–7 PM or 11 AM–8 PM Fixed Sunday Off No sales, no targets — pure support profile Eligibility Criteria ✅ Minimum qualification: 12th Pass / Graduate (any stream) ✅ Must be fluent in English & Hindi (verbal + written) ✅ Freshers or candidates with min. 6 months valid experience ✅ Must be available for immediate joining Selection Process Google Meet Video Interview Grammar and Typing Assessment Email Writing or Chat Simulation Final HR Round Key Responsibilities Handle email/chat support for e-commerce customer queries Resolve order, refund, or delivery concerns professionally Maintain service quality and TAT standards Ensure timely updates and escalate if necessary Skills Required Excellent communication in English Basic typing & grammar proficiency Customer-first attitude Adaptability to fixed shift and process flows Perks and Benefits Work from office with structured training No rotational shifts — fixed day timing Career growth opportunities within the brand Job Types: Full-time, Permanent Pay: ₹192,000.00 - ₹220,000.00 per year Benefits: Commuter assistance Health insurance Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Overtime pay Performance bonus Shift allowance Ability to commute/relocate: New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Required) Language: English (Required) Location: New Town, Kolkata, West Bengal (Required) Willingness to travel: 100% (Required) Work Location: In person