About the job Anchor Operating Systems is seeking a Senior Software Engineer for our Information Technology operation in Jaipur, Rajasthan, India. About You: This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System. About the Opportunity: We are looking for a Senior Node & React Software Engineer responsible for the development and maintenance of web applications aimed at ticketing solutions. Your primary focus will be development of APIs to interact with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure such as GraphQL and front-end React.JS calls. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential. ESSENTIAL DUTIES & RESPONSIBILITIES Lead the delivery of high quality, innovative, flexible, and scalable technical solutions that meet business requirements. Perform hands-on development and provide thoughtful code reviews. Mentor and lead development team members to continuously improve quality and productivity to achieve business results. Design, develop, test and support applications and services using JavaScript, React, Node, Dynamo DB and others. Engage with the business in requirements analysis, leading to high-quality user stories and acceptance criteria. Partner with the business stakeholders, peers, IT groups and communicate effectively Conversing in GraphQL with backend teams to design APIs Experimenting and suggesting improvements to our frontend tools & workflows Taking the lead to maintain, refactor and if necessary, throw away legacy frontend code Recognized as a subject matter expert in one or more technology areas. Conduct Proof of Concepts for testing business ideas. Recommend ways to improve reliability, maintenance, efficiency, and quality. Follow SCRUM Agile Development methodology Additional job duties as assigned Requirements & Qualifications: Minimum Qualifications: 4+ years of relevant software engineering / web development experience. Advanced knowledge of software development methodology, techniques & standards. Strong understanding of software design concepts, patterns, tools and best practices. Ability and willingness to work onsite Should have built and used a REST API and GRAPHQL Experience with JavaScript, Redux and React.js is a must. Experience with Node.js is preferred. Experience with Dynamo DB is a plus. Experience with Serverless Framework is a plus. Experience with AWS infrastructure as a code using Terraform or Cloudformation is a plus. Background building container using docker and deploying using Kubernetes is a plus. Bachelor’s Degree in Computer Science , or Computer Engineering, Master’s preffered. Preferred Qualifications: Experience in submitting and participating in code reviews Proven knowledge of the most current security standards and best practices Familiarity with AWS, Azure, or Google Cloud Platform Familiarity with tools that automate testing, deployments, and configuration management Development and support experience with enterprise applications and integrations, such as Salesforce or Microsoft Office 365 Successful Candidates will need: Strong team working skills Ability to multitask is very important Versatility in contributing to and managing expectations of simultaneous projects across different teams Creative problem-solving skills and a keen eye for modern design Willingness to learn new programming languages *Additional requirements may be required depending on the physical needs of the role About Us: City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, City Experiences participates in the E-Verify program in certain locations. Show more Show less
About Us: Anchor Operating System, LLC is a leading cloud-based SaaS platform powering ticketing, membership, and point-of-sale solutions for some of the most iconic destinations across North America, the UK, and Australia. As a wholly owned subsidiary of Hornblower Group, we support millions of guests annually with scalable, high-performance, and secure technology. We're growing fast—and looking for talented individuals to join our Jaipur engineering team. Position Overview: We are seeking an experienced and solutions-driven Salesforce Engineer to play a key role in designing, developing, and maintaining integrations between our core platform and Salesforce, including the Nonprofit Cloud. The ideal candidate will bring hands-on experience with Apex, Lightning Web Components, Salesforce APIs, and will work closely with both product and client success teams to ensure seamless, bi-directional data flows. Responsibilities: Design and implement customized Salesforce solutions, including custom objects, workflows, Apex triggers, Lightning components, and Visualforce pages Build and maintain robust integrations between Anchor and Salesforce Ensure data integrity and enforce business rules through validation, automation, and test coverage Collaborate with cross-functional teams to gather requirements, estimate timelines, and deliver scalable solutions Monitor and optimize performance, troubleshoot issues, and ensure platform security and compliance standards Provide technical documentation and assist in knowledge transfer to internal teams Required Qualifications: 3+ years of hands-on experience as a Salesforce Developer or Engineer Proficiency with Apex, Lightning Web Components, SOQL, and Salesforce APIs Experience with Salesforce Nonprofit Cloud and bi-directional data synchronization preferred Familiarity with integration tools such as Zapier native Salesforce connectors Strong understanding of object-oriented programming and software development best practices Excellent analytical and problem-solving skills Ability to work full-time on-site at our Jaipur office What We Offer: Competitive compensation Work with a mission-driven, global team impacting world-class venues Opportunities for professional growth Collaborative and supportive team culture State-of-the-art office located in Jaipur
About the Company Anchor is seeking a Client Success Manager for our Global Anchor clients. This would be a full-time role. About the Role As the Customer Support Manager, you will be instrumental in supporting the Client Success team with the pre and post launch of the Operation & Reservations Tech System both on location and remotely. You will be the main point of contact for post launch client maintenance and support for our clients using the platform. A Customer Support Manager works to create positive experience for existing customers in order to support company expansion goals and reduce the possibility for churn and contraction. You will be expected to gain an expert level of knowledge in the Anchor platform, to ensure that you can help troubleshoot problems, provide guidance on best practices, and support the day-to-day operations, passing along feedback to the Director of Client Success. Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific Anchor features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases (JIRA) with information about technical issues and useful discussions with customers Support inbound customer care and one-off inbound requests or issues with the end of always offering the maximum possible solution, while demonstrating empathy and expertise Take ownership of customers issues and follow problems through to resolution Problem solves with empathy, in order to understand where customers are coming from and might be frustrated by Involved in determining the root cause of customer issues and assisting in corrective action Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews Remain up to date with Anchor feature alerts and work closely with build team/project managers to understand the functions and processes per the business units Collaborate and support the Client Success team with onsite implementations and facilitate the transition to post launch support. You are required to be on-site support to clients during launches. Maintain working knowledge of the Anchor Operating System and all new releases. Additional job duties as assigned. Qualifications BA / BS degree in a related field such as business, information systems, project management, data analytics, or a related area; or demonstration of equivalent knowledge, e.g., PMP certifications. 3 years of experience in a Customer Support Specialist, Technical Support, or Data Analyst role. Required Skills Excellent organizational, interpersonal, and leadership skills. Confident, clear, and dynamic communicator; outstanding communication (verbal and written) and presentation skills with the ability to address both executive and technical audiences required. Strong problem-solving skills: must be capable of accurately assessing needs, maintaining a calm, focused business demeanor, and taking quick action to resolve issues. Advanced data analysis skills , including experience with reporting, dashboarding, and deriving actionable insights from customer and product data. Proficiency in Microsoft Excel (advanced functions, pivot tables, macros, data visualization, and automation); ability to handle and interpret large datasets effectively. Ability to adapt to changing goals based on customer demands and market conditions while working with sales and product development teams. Ability to distill feedback from customer demands and market conditions into actionable recommendations internally. Experience working with Point-of-Sale, SaaS, web application, and e-commerce technologies will be an advantage. Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies. Distinctive problem-solving, strategic, and analytical capabilities with a strong track record of setting and delivering against measurable metrics. A self-starter, capable of working in a fast-paced environment. Highly efficient team player, with the ability to also work independently in a fast-paced, fluid environment. Experience with Ticketing software such as JIRA would be ideal. Process and quality-oriented with sharp attention to detail. Up to 40% travel required Excellent verbal and written communication and presentation skills.
About the Role Anchor is looking for a highly skilled DevOps Engineer to join our team. You will be responsible for managing infrastructure, automating deployments, ensuring system reliability, and improving CI/CD pipelines. The role requires strong technical expertise, problem-solving skills, and a collaborative mindset to work closely with developers, QA, and operations teams. Responsibilities Design, implement, and maintain scalable infrastructure on cloud platforms (AWS, Azure, GCP). Build and optimize CI/CD pipelines for automated deployments. Monitor system performance, troubleshoot issues, and ensure high availability. Implement infrastructure as code (IaC) using tools like Terraform, Ansible, or CloudFormation. Manage containerization and orchestration platforms such as Docker and Kubernetes. Ensure security, compliance, and backup strategies are in place. Collaborate with development teams to improve software delivery and reliability. Automate repetitive operational tasks to improve efficiency. Requirements Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). Proven experience as a DevOps Engineer, Site Reliability Engineer (SRE), or similar role. Strong knowledge of Linux/Unix system administration. Experience with cloud platforms (AWS, Azure, GCP). Hands-on expertise in CI/CD tools (Jenkins, GitLab CI, GitHub Actions, etc.). Proficiency with infrastructure as code (Terraform, Ansible, or similar). Experience with Docker, Kubernetes, or other container technologies. Familiarity with monitoring/logging tools (Prometheus, Grafana, ELK, Splunk). Strong scripting skills in Python, Bash, or similar. Good understanding of networking, security, and system performance. Preferred Skills Experience with microservices architecture. Knowledge of security best practices for cloud infrastructure. Exposure to agile methodologies and DevOps culture. What We Offer Competitive salary and benefits. Opportunity to work with cutting-edge technologies. Collaborative and growth-oriented environment.
About Us: Anchor Operating System, LLC is a leading cloud-based SaaS platform powering ticketing, membership, and point-of-sale solutions for some of the most iconic destinations across North America, the UK, and Australia. As a wholly owned subsidiary of Hornblower Group, we support millions of guests annually with scalable, high-performance, and secure technology. We're growing fast—and looking for talented individuals to join our Jaipur engineering team. Position Overview: We are seeking an experienced and solutions-driven Salesforce Engineer to play a key role in designing, developing, and maintaining integrations between our core platform and Salesforce, including the Nonprofit Cloud. The ideal candidate will bring hands-on experience with Apex, Lightning Web Components, Salesforce APIs, and will work closely with both product and client success teams to ensure seamless, bi-directional data flows. Responsibilities: Design and implement customized Salesforce solutions, including custom objects, workflows, Apex triggers, Lightning components, and Visualforce pages Build and maintain robust integrations between Anchor and Salesforce Ensure data integrity and enforce business rules through validation, automation, and test coverage Collaborate with cross-functional teams to gather requirements, estimate timelines, and deliver scalable solutions Monitor and optimize performance, troubleshoot issues, and ensure platform security and compliance standards Provide technical documentation and assist in knowledge transfer to internal teams Required Qualifications: 3+ years of hands-on experience as a Salesforce Developer or Engineer Proficiency with Apex, Lightning Web Components, SOQL, and Salesforce APIs Experience with Salesforce Nonprofit Cloud and bi-directional data synchronization preferred Familiarity with integration tools such as Zapier native Salesforce connectors Strong understanding of object-oriented programming and software development best practices Excellent analytical and problem-solving skills Ability to work full-time on-site at our Jaipur office What We Offer: Competitive compensation Work with a mission-driven, global team impacting world-class venues Opportunities for professional growth Collaborative and supportive team culture State-of-the-art office located in Jaipur
As a Customer Success Manager at Anchor, you will play a crucial role in supporting the Client Success team by providing pre and post-launch assistance for the Operation & Reservations Tech System. You will serve as the primary point of contact for client maintenance and support, ensuring a positive experience for existing customers to aid in company expansion efforts and minimize churn. Your responsibilities include responding to customer inquiries promptly and accurately through various channels, identifying customer needs, troubleshooting problems, and updating internal databases with technical issue details. You will be expected to develop an expert-level understanding of the Anchor platform to effectively assist customers, offer guidance on best practices, and relay feedback to the Director of Client Success. Collaborating with the build team and project managers, you will stay informed about Anchor feature alerts and new releases, supporting the Client Success team during onsite implementations and post-launch transitions. Furthermore, you will be required to maintain proficiency in the Anchor Operating System and all new releases while addressing any additional job duties as assigned. To qualify for this role, you should possess a BA/BS degree in a related field or demonstrate equivalent knowledge, along with at least 3 years of experience in customer support, technical support, or data analysis. Strong organizational, interpersonal, and leadership skills are essential, coupled with exceptional communication abilities to engage with both executive and technical audiences effectively. Proficiency in Microsoft Excel, advanced data analysis skills, and experience with reporting tools are necessary. You should be adept at problem-solving, adapting to changing goals, and distilling customer feedback into actionable recommendations. Experience with Point-of-Sale, SaaS, web applications, and e-commerce technologies is advantageous. The ability to learn new technologies quickly, work in a fast-paced environment, and collaborate with cross-functional teams is crucial. Travel of up to 40% may be required for this role. If you are a self-starter with a keen eye for detail, possess strong analytical capabilities, and excel at setting and achieving measurable metrics, we encourage you to apply for this exciting opportunity at Anchor.,