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Tide Software
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Customer Support Specialist with German

Customer Support Specialist with German

Tide Software

0 - 3 years

2 - 5 Lacs

hyderabad

Posted:6 hours ago| Platform:

Apply

Skills Required

administration banking back office business management customer support german customer service budgeting recruitment spectrum

Work Mode

Work from Office

Job Type

Full Time

Job Description

ABOUT THE ROLE

As a Customer Service Specialist with German you will:

Spot patterns, enabling you to quickly identify and highlight areas that can be improved
Juggle priorities to ensure that members get the best support experience
Tackle tough banking challenges such as unfamiliar transactions, missing payments, and direct debits

Help mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks

WHAT WE ARE LOOKING FOR

As a Customer Service Specialist with German, you would be helping businesses in Germany to become success stories every day. You ll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks. The ideal candidate will have:

Excellent spoken and written German skills
Good spoken and written English skills
Proficiency in using industry tools such as Kustomer, GSuite, and Jira.
Confidence talking with our customers to help them get the most from their current account
A knack for finding novel ways to solve difficult problems
An eye for identifying recurring issues and the initiative to help create new workflows to solve them
Really strong organisational skills
Some experience working in customer service for the finance industry
Some experience working in startups

WHAT YOU LL GET IN RETURN

25 days paid annual leave
3 paid days off for volunteering or L&D activities
Extended maternity and paternity leave covered by the company
Personal L&D budget per year
Additional health & dental insurance
Mental wellbeing platform
Snacks, light food, drinks in the office
WFH equipment allowance

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Customer Support Specialist with German