Customer Support Specialist with German

As a Customer Service Specialist with German at Tide, you will play a key role in helping businesses in Germany succeed every day. Your primary responsibilities will include spotting patterns to identify areas for improvement, juggling priorities to ensure the best support experience for members, mentoring new team members, and assisting with common back-office tasks. Key Responsibilities: - Spot patterns and highlight areas for improvement - Juggle priorities to provide excellent support experience to members - Mentor new team members and assist with back-office tasks Qualifications Required: - Excellent spoken and written German skills - Good spoken and written English skills - Proficiency in industry tools like Kustomer, GSuite, and Jira - Confidence in communicating with customers to optimize their current account - Ability to find innovative solutions to complex problems - Strong organizational skills - Experience in customer service within the finance industry and startups At Tide, you will enjoy benefits such as 25 days of paid annual leave, 3 paid days off for volunteering or L&D activities, extended maternity and paternity leave, a personal L&D budget per year, additional health & dental insurance, a mental wellbeing platform, snacks, light food, drinks in the office, and a WFH equipment allowance. Tide is committed to fostering a transparent and inclusive environment where everyone's voice is heard. We do not charge any fees during the recruitment process, and all official job opportunities are listed on our Careers Page. Communication from Tide will only come from an official @tide.co email address. Your safety and trust are important to us, and we are dedicated to ensuring a fair and transparent recruitment process.,