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Talent Acquaintance
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Customer Support Specialist

Customer Support Specialist

Talent Acquaintance

0 - 5 years

|

3 - 10 Lacs

mangalore karnataka india

Posted:15 hours ago| Platform: Foundit logo

Apply

Skills Required

salesforce zendesk customer support problem-solving technical troubleshooting conflict resolution

Work Mode

On-site

Job Type

Full Time

Job Description

A
Customer Service Specialist
is responsible for providing expert assistance and support to customers.
The role involves handling inquiries, resolving issues, and ensuring customer satisfaction through various channels, such as phone, email, or social media.
This includes troubleshooting problems, providing clear and accurate information about products or services, and documenting all customer interactions.
The specialist is expected to manage complex issues, handle difficult customer situations, and
escalate problems
to higher-level support when necessary.
A key part of the job is maintaining a positive and professional demeanor while building strong customer relationships.
The position requires exceptional problem-solving skills, patience, and a deep knowledge of the company's offerings to provide comprehensive support.

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