Job
Description
Job Title: Customer Service Executive (Travel Packages) Location: Ahmedabad Mode: Night Shift (8:00pm to 5:00am) Job Description: As a Customer Service Executive for Travel Packages, you will be responsible for delivering outstanding customer service and assisting clients throughout their travel journey. You will handle inquiries, resolve issues, and ensure a seamless experience for our customers. Responsibilities: Respond promptly and courteously to customer inquiries via phone, email, or chat regarding travel packages, bookings, and reservations. Provide accurate information about destinations, itineraries, pricing, and additional services. Assist customers in booking travel packages, flights, accommodations, and other travel-related services. Handle customer complaints, troubleshoot issues, and escalate complex problems to the appropriate department for resolution. Build and maintain positive relationships with customers to ensure customer satisfaction and loyalty. Collaborate with other departments such as sales, operations, and marketing to optimise customer experience and service delivery. Keep detailed records of customer interactions, transactions, inquiries, and feedback. Requirements: Proven experience in customer service or a related role, preferably in the travel industry. Excellent communication skills, both verbal and written. Strong problem-solving abilities and the ability to handle stressful situations calmly and effectively. Knowledge of travel booking systems and software (e.g., GDS platforms) is a plus. Ability to work well in a team environment and collaborate with colleagues from different departments. Flexibility to work in shifts and weekends, as required. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Night shift Rotational shift Work Location: In person
