Customer Support Specialist

Customer Support Specialist (Mandatory Experience in International Retention Process)

Manage inbound and outbound customer calls in a timely manner.

Ability to understand the customers needs and articulate a solution

Research every issue and provide solutions to them

Ability to explain features and benefits without using scripts

Build strong relationships with customers

Meet qualitative and quantitative targets

Work in brick and mortar call center

Requirement-Previous experience in a call center customer support, sales and or retention Previous experience with US market

Strong phone and verbal communication skills

Excellent listener and time management skills , Accent Neutral

Additional Advantage Understanding of USA Credit Bureau, Credit Report and Credit Score culture

Note - Interested candidates can share me their updated CV at tanya.pahuja@samvadsocial.com

Job Type: Full-time

Pay: ₹35,000.00 - ₹46,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• How much of experience do you have in International Retention Process?
• Are you an Immediate Joiner?

Experience:

• International Retention: 1 year (Required)

Location:

• Viman Nagar, Pune, Maharashtra (Preferred)

Work Location: In person