Customer Support Specialist

Prasad HR Consulting

15 years

0 Lacs

pune maharashtra india

Posted:8 hours ago| Platform:

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Skills Required

support engineering export documentation sap excel management sharepoint communication adaptability escalation

Work Mode

On-site

Job Type

Full Time

Job Description

Location - Chakan, Pune

Company - Cable Manufacturer

CTC - upto 18 LPA

Preferred Industry - Oil & Gas, Engineering Project OR cable industry

Education:
Graduate Engineer (preferred) with relevant sales or customer-facing certification.
Experience:
10–15 years working with international customers
Experience in Oil & Gas, Engineering Projects, or Cable Industry preferred
Leadership:
Minimum 3 years of supervisory or team-handling experience
Technical Skills:
Export documentation and project documentation handling
SAP proficiency
Strong knowledge of cable and wire products
Advanced MS Excel and document management systems (e.g., Aconex, SharePoint, ARIBA)
Soft Skills:
Strong communication and customer management capabilities
Time management and organizational excellence
Adaptability and problem-solving mindset
Ability to work cross-functionally with production, SCM, quality, and sales teams

Professional Traits:
Ability to meet deadlines and manage multiple orders simultaneously
Exposure to ISO standards and structured documentation processes
Comfortable with customer meetings, escalation handling, and project coordination

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