Customer Support Specialist

• The Customer Support Specialist will learn the intricacies of eMaint and Fluke Connect software
• products and deliver customer support to customers, partners, and internal team members via
• telephone, web meeting and chat technologies. This is a ground floor opportunity to join a growing
• team that supports advancement from within to other departments, including Account
• Management, Professional Services, Sales or Support.

Job Responsibilities

• Provide support for eMaint and Fluke Connect software applications to end users in a
• Microsoft and Web-based environment.
• Answer incoming eMaint and Fluke Connect software support phone calls, email and chat
• communications.
• Find and communicate accurate solutions to issues reported by end users while using
• eMaint products through analytical talent and strong troubleshooting abilities.
• Work in a strong team environment to provide unparalleled support to customers in a wide
• variety of industries.
• Multi-task during calls to research technical issues while communicating with the customer
• and clearly and concisely documenting the issue.
• Demonstrate a desire to help other people with specific technical issues and be able to
• understand the support process from the customer point of view.
• Contribute to growth of eMaint knowledge base by creating product documentation
• addendums.
• Actively participate in software product testing process to ensure new versions of software
• are ready to release.

Required Skills & Experience:

• B.A. or B.S. degree preferred.
• Good mechanical aptitude and problem solving skills.
• Strong ability to communicate technical information both in writing and verbally.
• Strong work ethic and ability to work efficiently and effectively with minimal supervision.
• Ability to work in a fast-paced environment with excellent organizational skills.
• Customer service experience is a plus.
• Database knowledge is a plus.
• We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
• At Fortive, we believe in growth. We re honest about what s working and what isn t, and we never stop improving and innovating.