4 Emaint Jobs

The Customer Support Specialist will learn the intricacies of eMaint and Fluke Connect software products and deliver customer support to customers, partners, and internal team members via telephone, web meeting and chat technologies. This is a ground floor opportunity to join a growing team that supports advancement from within to other departments, including Account Management, Professional Services, Sales or Support. Job Responsibilities Provide support for eMaint and Fluke Connect software applications to end users in a Microsoft and Web-based environment. Answer incoming eMaint and Fluke Connect software support phone calls, email and chat communications. Find and communicate accurate solutions to issues reported by end users while using eMaint products through analytical talent and strong troubleshooting abilities. Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries. Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue. Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view. Contribute to growth of eMaint knowledge base by creating product documentation addendums. Actively participate in software product testing process to ensure new versions of software are ready to release. Required Skills & Experience: B.A. or B.S. degree preferred. Good mechanical aptitude and problem solving skills. Strong ability to communicate technical information both in writing and verbally. Strong work ethic and ability to work efficiently and effectively with minimal supervision. Ability to work in a fast-paced environment with excellent organizational skills. Customer service experience is a plus. Database knowledge is a plus. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in growth. We re honest about what s working and what isn t, and we never stop improving and innovating.

The Customer Support Specialist will learn the intricacies of eMaint and Fluke Connect software products and deliver customer support to customers, partners, and internal team members via telephone, web meeting and chat technologies. This is a ground floor opportunity to join a growing team that supports advancement from within to other departments, including Account Management, Professional Services, Sales or Support. Job Responsibilities Provide support for eMaint and Fluke Connect software applications to end users in a Microsoft and Web-based environment. Answer incoming eMaint and Fluke Connect software support phone calls, email and chat communications. Find and communicate accurate solutions to issues reported by end users while using eMaint products through analytical talent and strong troubleshooting abilities. Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries. Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue. Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view. Contribute to growth of eMaint knowledge base by creating product documentation addendums. Actively participate in software product testing process to ensure new versions of software are ready to release. Required Skills & Experience: B.A. or B.S. degree preferred. Good mechanical aptitude and problem solving skills. Strong ability to communicate technical information both in writing and verbally. Strong work ethic and ability to work efficiently and effectively with minimal supervision. Ability to work in a fast-paced environment with excellent organizational skills. Customer service experience is a plus. Database knowledge is a plus. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in growth. We re honest about what s working and what isn t, and we never stop improving and innovating.

The Customer Support Specialist will learn the intricacies of eMaint and Fluke Connect software products and deliver customer support to customers, partners, and internal team members via telephone, web meeting and chat technologies. This is a ground floor opportunity to join a growing team that supports advancement from within to other departments, including Account Management, Professional Services, Sales or Support. Job Responsibilities Provide support for eMaint and Fluke Connect software applications to end users in a Microsoft and Web-based environment. Answer incoming eMaint and Fluke Connect software support phone calls, email and chat communications. Find and communicate accurate solutions to issues reported by end users while using eMaint products through analytical talent and strong troubleshooting abilities. Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries. Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue. Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view. Contribute to growth of eMaint knowledge base by creating product documentation addendums. Actively participate in software product testing process to ensure new versions of software are ready to release. Required Skills & Experience: B.A. or B.S. degree preferred. Good mechanical aptitude and problem solving skills. Strong ability to communicate technical information both in writing and verbally. Strong work ethic and ability to work efficiently and effectively with minimal supervision. Ability to work in a fast-paced environment with excellent organizational skills. Customer service experience is a plus. Database knowledge is a plus. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in growth. We re honest about what s working and what isn t, and we never stop improving and innovating.

Job description Job Title: Subject Matter Expert (SME) - eMaint Support Job Summary: We are seeking a highly skilled Subject Matter Expert (SME) to join our support team for eMaint. The SME will provide specialized support, resolve complex issues, and ensure the optimal performance of eMaint CMMS for our users. Key Responsibilities: Provide Expert Support: Address and resolve complex technical issues related to eMaint CMMS. Knowledge Sharing: Create and maintain detailed documentation, FAQs, and training materials for users. Collaboration: Work with cross-functional teams to ensure seamless integration and functionality of eMaint. Continuous Improvement: Identify areas for process improvement and recommend solutions to enhance system performance. Training and Development: Conduct training sessions and workshops to upskill team members and users on eMaint functionalities. Stay Updated: Keep abreast of the latest developments and updates in eMaint to provide accurate and current information. Qualifications: Experience: Extensive experience with eMaint or similar CMMS software. Technical Skills: Strong understanding of eMaint modules, configurations, and integrations. Problem-Solving: Excellent analytical and problem-solving skills. Communication: Strong verbal and written communication skills to effectively convey technical information. Team Player: Ability to work collaboratively with various teams and stakeholders. Preferred Skills: Certifications: Relevant certifications in eMaint or maintenance management systems. Customer Focus: A customer-centric approach to support and service delivery. Interested candidates, please share profile on email ID - meenakshi.biradar@hcltech.com