Company Description
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Aim of the position
- First point of contact for the client
- Provide post-sales service to an assigned market or group of clients
- Dealing with client queries, running regular client reports, training clients on the relevant Nielsen Ad Intel services and supporting the team to deliver excellent client satisfaction.
- Supporting and assisting in the management of client accounts, and continuing the high levels of service set out by the Ad Intel Client Service and Delivery team.
Responsibilities
- Support the servicing of a market or group of client relationships by providing excellent day-to-day client support, set up and training, whilst building strong and value-added relationships
- Manage daily incoming client calls/emails & queries raised via the ticketing system
- Keeping clients updated on data changes and impacts
- Provide training and support to maintain client knowledge of the delivery platforms and data.
- Preparation of presentation material in order to drive client engagement, added value and repeat business
- Onboarding, Project management/administration for ongoing and first-time deliveries
- Identification of additional opportunities for selling products and projects with existing clients
Qualifications
- Education Bachelor’s degree or equivalent experience; relevant certifications or advanced coursework preferred.
- Customer Support experience 2-5 Years
- Client-centric mindset
- Able to communicate in a simple and effective way (e.g. explain something “technical” to an external or internal stakeholder in an easily understood way)
- Problem-solving & Analytical thinking
- Strong attention to detail, organized and able to prioritize workload.
- Ability to interpret data or experience in running reports/using data-based applications
- Competency on MS office/ Google products (Word, Excel, PPT, Doc, Sheet, Slides
- An enthusiastic team player, highly motivated and capable of working proactively
- Results-oriented and able to work to tight deadlines
- Ability to learn quickly and succeed in a fast paced environment
- Ability to juggle multiple responsibilities simultaneously, and work well with a diverse customer base and various internal teams
- Strong Interpersonal skills, highly motivated, strong orientation toward client relationships
Additional Information
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
